Quality & Guest Experience Leader – Luxury Hotel

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Quality & Excellence Manager to enhance guest satisfaction and oversee quality procedures. The ideal candidate will have a Bachelor's degree and at least 5 years of management experience in a luxury hotel, with a strong focus on delivering exceptional guest experiences. This full-time position requires someone adept in problem-solving and attentive to detail.

Qualifications

• Minimum of 5 years experience in management position in a luxury hotel.
• Experience in the hospitality industry is a must.
• Desire to provide extraordinary guest experiences.

Responsibilities

• Formulate and agree on comprehensive quality procedures.
• Schedule and monitor audits to improve guest satisfaction.
• Generate and analyze guest satisfaction reports.

Skills

Problem-solving skills

Attention to detail

Leadership

Education

Bachelor's Degree in Business Administration

Job description

A leading hotel group in Dubai is seeking a Quality & Excellence Manager to enhance guest satisfaction and oversee quality procedures. The ideal candidate will have a Bachelor's degree and at least 5 years of management experience in a luxury hotel, with a strong focus on delivering exceptional guest experiences. This full-time position requires someone adept in problem-solving and attentive to detail.