Quality & Guest Experience Leader

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Abu Dhabi is seeking a Quality Assurance Manager to implement quality assurance processes and enhance the guest experience. The role requires strong expertise in quality management, customer service, and data analysis to ensure compliance with company standards. The ideal candidate should possess a degree in Business Administration or a related field with significant experience in the hospitality sector.

Qualifications

• 3+ years of experience in guest services or related professional area.
• 1+ years of experience with a 4-year degree in a related field.

Responsibilities

• Implement quality assurance processes aligning with company standards.
• Conduct monthly audits to ensure compliance.
• Manage quality tools and ensure alignment with management practices.
• Address customer requirements for quality.

Skills

Quality assurance

Customer service

Data analysis

Coaching

Education

2-year degree in Business Administration or related field

4-year bachelor's degree in Business Administration or related field

Job description

A global hospitality leader in Abu Dhabi is seeking a Quality Assurance Manager to implement quality assurance processes and enhance the guest experience. The role requires strong expertise in quality management, customer service, and data analysis to ensure compliance with company standards. The ideal candidate should possess a degree in Business Administration or a related field with significant experience in the hospitality sector.