Quality Control Officer

Independent Food; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A food safety management company in the United Arab Emirates seeks a professional to manage food safety systems. The role involves conducting inspections, providing guidance to the team, handling complaints, ensuring compliance with standards, and monitoring product quality. Ideal candidates will have experience in food safety protocols and management, ensuring adherence to safety measures within the facility. This position is crucial for maintaining high standards of food quality and safety throughout operations.

Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Monitor semi‑finished and finished products before dispatching; highlight and rectify any issues.
• Handle complaints related to food safety and quality, prepare reports, and maintain tracking sheets.

Job description

Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi‑finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints: investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted in a timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third‑party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.