Quality & Brand Experience Leader - Luxury Hospitality

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international luxury hotel brand in Dubai is seeking a Quality Manager to implement quality assurance processes and enhance guest experiences. The ideal candidate should hold a 2-year degree and have at least 4 years of experience in Food & Beverage or Front Office operations within a luxury context. Responsibilities include conducting training for operational teams, managing quality tools, and ensuring compliance with brand standards. This role requires flexibility in a dynamic environment and a commitment to continuous improvement.

Benefits

Competitive salary

Training and development programs

Employee recognition programs

Qualifications

• Minimum 4 years experience in Food & Beverage or Front Office operations within a luxury brand.
• Knowledge of Forbes Travel Guide and/or LQA standards.
• Proven track record of exceptional guest experiences.

Responsibilities

• Conduct departmental training ensuring compliance with quality standards.
• Introduce new associates to service and quality processes.
• Review guest feedback and take corrective action.

Skills

Training and mentoring

Quality assurance understanding

Guest experience enhancement

Flexibility in dynamic environments

Education

2-year degree or 4-year bachelor's degree in relevant field

Tools

Quality management systems

Job description

An international luxury hotel brand in Dubai is seeking a Quality Manager to implement quality assurance processes and enhance guest experiences. The ideal candidate should hold a 2-year degree and have at least 4 years of experience in Food & Beverage or Front Office operations within a luxury context. Responsibilities include conducting training for operational teams, managing quality tools, and ensuring compliance with brand standards. This role requires flexibility in a dynamic environment and a commitment to continuous improvement.