Quality Assurance & Service Analytics Specialist

DiceTek UAE; Dubai; On-site; AED 200,880 - 245,520; Full time

Job summary

Dicetek LLC is looking for a skilled Quality Assurance Officer to enhance the quality of complaint handling and service resolution in Dubai. The role involves conducting quality assurance checks, reviewing customer communications, and improving service delivery processes.

The ideal candidate should have a Bachelor’s degree and 3-6 years of experience in quality assurance, with strong analytical skills and proficiency in CRM and reporting tools. Competitive salary and growth opportunities await you.

Qualifications

• 3-6 years of experience in quality assurance, complaint handling, or service performance analysis.
• Strong analytical skills with experience in MIS, data validation, and performance tracking.
• Strong written and verbal communication skills for reporting and stakeholder engagement.

Responsibilities

• Conduct quality assurance checks on complaint handling standards.
• Evaluate complaint cases ensuring compliance with company policies.
• Review communication with customers for accuracy and professionalism.

Skills

Quality monitoring and process audit

Complaint handling and service resolution

MIS and performance analytics

CRM system understanding

Reporting and data visualization

Education

Bachelor’s degree in Business, Information Systems, Quality Management, or related discipline

Tools

Excel

CRM systems

analytical/reporting tools

Job description

Dicetek LLC is looking for a skilled Quality Assurance Officer to enhance the quality of complaint handling and service resolution in Dubai. The role involves conducting quality assurance checks, reviewing customer communications, and improving service delivery processes.

The ideal candidate should have a Bachelor’s degree and 3-6 years of experience in quality assurance, with strong analytical skills and proficiency in CRM and reporting tools. Competitive salary and growth opportunities await you.