Project Coordinator

Experts Plus Recruitment Services; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency in the United Arab Emirates is seeking a Project Coordinator to oversee employee relations and coordinate day-to-day operations for staff. This role requires strong experience in customer service and basic HR knowledge, with responsibilities including managing staff queries, grievances, report preparation, and ensuring smooth project operations. Ideal candidates will have 1-3 years of relevant experience and proficiency in MS Excel and PowerPoint. Arabic language skills are preferred.

Qualifications

• 1–3 years of experience in call centre, customer service, or outsourcing operations.
• Basic HR knowledge or experience in employee relations is preferred.
• Ability to manage a large workforce (160+ staff) with professionalism.

Responsibilities

• Oversee employee relations and day-to-day coordination for the staff.
• Act as the primary point of contact for employees on projects.
• Prepare daily, weekly, and monthly reports on staffing and grievances.

Skills

Customer service

Communication

Reporting skills

Problem-solving

Interpersonal skills

Tools

MS Excel

PowerPoint

Job description

Job Purpose

The Project Coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company.

The role requires strong customer service/call centre experience with basic HR knowledge.

The coordinator will handle staff queries, grievances, reporting, and ensure smooth project operations.

Employee Relations & Support

• Act as the primary point of contact for employees assigned to the client’s project.
• Manage employee queries related to payslips, salary certificates, leave, attendance, and general concerns.
• Handle grievances, complaints, and conduct basic investigations when required.
• Ensure professional resolution of issues in coordination with the HR team.

HR & Administrative Support

• Assist employees with HR documentation and policy clarification.
• Maintain accurate employee records, trackers, and databases.
• Support onboarding and offboarding activities for staff.

Project Coordination

• Liaise between the employee team and company operations/contact points.
• Coordinate shift schedules, replacements, and manpower requirements.
• Follow up on attendance, performance issues, and operational concerns.

Reporting & Documentation

• Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
• Create presentations and maintain trackers using Excel and PowerPoint.

Candidate Requirements

• 1–3 years of experience in call centre, customer service, or outsourcing operations.
• Basic HR knowledge or experience in employee relations is preferred.
• Excellent proficiency in MS Excel and PowerPoint (mandatory).
• Strong reporting, documentation, and data management skills.
• Strong communication and interpersonal skills.
• Ability to manage a large workforce (160+ staff) with professionalism.
• Problem‑solving attitude, organized, and able to work independently.
• High level of maturity, discipline, and stakeholder management capabilities.

Additional Notes

• Arabic‑speaking candidates are preferred.
• Gender and driving license requirements are pending confirmation from the hiring manager.
• Interviews are expected to begin next week.