Program Manager - Seller health, Program Manager - Seller Risk

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company is seeking a Compliance Manager in Dubai to oversee seller performance and compliance in the MENATR stores. The role involves developing compliance strategies, managing regulatory risks, and driving process improvements. Candidates should have significant experience in program management, advanced Excel and SQL knowledge, and strong skills in stakeholder management. This position offers a dynamic environment with opportunities for impact.

Qualifications

• 3 years of program or project management experience.
• 5 years of working cross-functionally with tech and non-tech teams.
• Experience defining program requirements and using data to improve processes.

Responsibilities

• Collaborate on product initiatives to define compliance requirements.
• Maintain a horizon view to detect new regulatory developments.
• Manage examination and external audit processes.
• Promote a culture of compliance across business teams.
• Drive seller education initiatives.

Skills

Program or project management experience

Cross-functional collaboration

Process improvement initiatives

Advanced Excel knowledge

SQL knowledge

Stakeholder management

Building processes

Project management

Education

Bachelor’s degree

Master’s degree (preferred)

Job description

Amazon is seeking a pragmatic, innovative and driven individual to manage seller performance and compliance. In this regional role covering MENATR stores (UAE, KSA, EG, TR), you will develop compliance strategies and initiatives that outline a roadmap of regulatory risks and requirements with mitigation plans to ensure business continuity with minimal disruption. Regulatory requirements could range from general licenses to operate as an e‑commerce business to specific certificates for product safety compliance. The Seller Performance and Compliance Manager will manage a range of compliance subject matter areas, operating in a fast‑paced environment across many functional groups to deliver best‑in‑class compliance solutions for existing and emerging products. This role will engage internally across business, legal, operations, and technical teams to influence the strategic direction of products and design right‑sized controls. The Manager will advise senior stakeholders on the compliance implications of business decisions and ways to promote compliance among sellers, ultimately driving higher performance in the area of account health.

Key Responsibilities

• Collaborate on new product initiatives to understand legal impact, define compliance requirements and establish appropriate compliance policies and controls to facilitate successful launch.
• Maintain a horizon view to detect and respond to new regulatory developments and issues that may pose compliance risk; educate management and guide teams in developing a risk‑based and coordinated response across dependent teams.
• Manage examination and external audit processes, maintaining productive relationships with external assessors on an ongoing cadence and ensuring timely and accurate responses to inquiries.
• Promote a culture of compliance by proactively engaging with business teams to educate on compliance concerns, understand business objectives, and influence product design.
• Drive seller education initiatives to enhance account health performance.
• Manage the day‑to‑day functions of the compliance program, including submission of required regulatory reporting and oversight of business‑owned controls.
• Manage and maintain the policy library and risk measurement mechanisms that form the basis of compliance programs.
• Prepare reports for senior management and senior business leaders with timely and actionable intelligence concerning the health of compliance programs.

About the Team

• Seller registration
• Seller compliance
• Account health management

Qualifications

• 3 years of program or project management experience
• 5 years of working cross‑functionally with tech and non‑tech teams
• 3 years of defining and implementing process improvement initiatives using data and metrics
• Bachelor’s degree
• Advanced knowledge of Excel (Pivot Tables, VLOOKUPs) and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 5 years of driving end‑to‑end delivery and communicating results to senior leadership
• 5 years of driving process improvements
• Experience in stakeholder management with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Master’s degree (preferred)

Position: Manager

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