Program Manager, ROW SHARP

The ROW SHARP team; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global tech company in Dubai is seeking a Program Manager to optimize operations and solve UTR system issues. This role involves rolling out worldwide features, working with multiple stakeholders, and improving processes. The ideal candidate has 3 years of program management experience, strong UTR systems knowledge, and advanced skills in Excel and SQL. Join a team dedicated to improving customer experiences across ROW countries.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives.

Responsibilities

• Rollout worldwide features in AMET.
• Conduct product benchmarking with US/EU/ROW and SIC.
• Solve UTR system issues during new store hub launches.
• Build in-house solutions when tech solutions cannot be prioritized.

Skills

Strong understanding of the UTR systems

Strong program management skills

Ability to work with multiple stakeholders

Ability to deliver on deadlines

Ability to build strong relationships

Clear communication skills

Education

Bachelor’s degree

Tools

Advanced knowledge of Excel

SQL

Job description

Overview

The ROW SHARP team is looking for a program manager. This position is responsible for: (1) rolling out ww features to AMET; (2) conducting product benchmarking with US/EU/ROW and SIC; (3) building inhouse tools when prioritization by the tech team is not possible; (4) solving UTR system issues during new store hub launches (tier1) and BAU (tier2). You will work with tech, configuration, business, and ops teams to optimize operation systems. You will partner with product and tech teams to drive permanent solutions for frequent issues. This is an individual contributor role requiring a strong understanding of business and operations, deep knowledge of the UTR systems, customer obsession, and willingness to dive deep. If you are excited by removing blockers, optimizing system flows, and accelerating launches, this may be the next big career move for you.

Key requirements and capabilities

• Strong understanding of the UTR systems
• Strong program management skills
• Ability to work with multiple stakeholders across operations, tech, product, and business
• Ability to deliver on multiple deadlines and prioritize in a fast-paced, ambiguous environment
• Ability to build strong relationships with stakeholders and partners for initiatives you own or collaborate on
• Ability to communicate clearly with developers, business owners, and senior leaders

Key responsibilities

• Rollout ww features in AMET
• Conduct product benchmarking with US/EU/ROW and SIC
• Solve UTR system issues during new store hub launches (tier1) and BAU (tier2)
• Build inhouse solutions when tech solutions cannot be prioritized

A day in the life

• Rollout ww features in AMET
• Conduct product benchmarking with US/EU/ROW and SIC
• Drive permanent solutions for frequent issues

About the team

The ROW (Rest Of World, which includes India, Japan, AMET, BR, MX, SG, and AU) SHARP team is driving several innovations and optimizations in Amazon’s Supply Chain and Fulfillment Centers to bring the world’s most customer-centric experience to ROW countries.

Qualifications

• 3 years of program or project management experience
• 3 years of working cross-functionally with tech and non-tech teams
• 3 years of defining and implementing process improvement initiatives using data and metrics
• Bachelor’s degree
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end-to-end delivery and communicating results to senior leadership
• 3 years of driving process improvements
• Experience in stakeholder management with multiple stakeholders at varied levels
• Experience building processes, project management, and schedules
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the appropriate resource for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Experience

Manager