Program Manager , Network Health/Trust & Safety

Amazon Middle East and North Africa FZ-LLC; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A global technology company in the United Arab Emirates is seeking a Compliance Program Manager to oversee compliance and enforcement initiatives within their Last Mile delivery network. This role involves leading the design of standard operating procedures, collaborating with various teams, and utilizing data analytics to enhance operational safety and compliance. The ideal candidate has 3+ years in program management and strong skills in SQL and Excel.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of experience working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Own end‑to‑end compliance and enforcement initiatives across Amazon’s Last Mile delivery network.
• Lead the design, execution and monitoring of SOPs and escalation paths.
• Investigate and resolve escalations related to DSP misconduct.

Skills

Program management

Cross-functional collaboration

Data analysis

SOP design

Project management

Advanced Excel

SQL proficiency

Education

Master’s degree

Bachelor’s degree

Tools

Excel

SQL

QuickSight

Job description

Responsibilities

• Own end‑to‑end compliance and enforcement initiatives across Amazon’s Last Mile delivery network in the AMET region.
• Lead the design, execution and monitoring of SOPs, MEPs and escalation paths that standardize enforcement and governance for DSP programs.
• Partner with Business Coaches, Legal, Operations and DSP partners to enforce policies, resolve high‑impact escalations and drive adherence to Amazon’s Supply Chain Standards.
• Investigate, document and resolve escalations related to DSP misconduct, safety violations or property damage cases; lead post‑incident reviews and implement preventive mechanisms to reduce recurrence.
• Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends and present insights to senior leadership.
• Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.
• Work closely with Workforce Staffing, Social Responsibility and other internal teams to ensure recruitment, onboarding and workplace safety practices align with regulatory requirements.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of experience working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• 3+ years of driving end‑to‑end delivery, communication of results to senior leadership.
• Master’s degree or Bachelor’s degree.
• Advanced proficiency in Excel (Pivot Tables, VLookUps) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience building processes, project management, schedules and stakeholder management at varied levels of the organization.

A day in the life

You will operate at the intersection of compliance, safety, and operations. You’ll collaborate with local and regional teams to execute MEPs, manage escalations and claims across AMET, monitor vendor performance, support training sessions, audits and operational reviews, and strengthen accountability across the DSP ecosystem.

About the team

The Network Health (NH) and Trust & Safety (T&S) teams protect Amazon’s Last Mile operations by driving compliance, partner accountability and safety across the AMET region. NH owns the end‑to‑end compliance and enforcement lifecycle for DSPs, while T&S focuses on driver‑level safety, identity verification and incident resolution programs.

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