Program Manager

MagnaQuest Technologies Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A marketing technology company is seeking a Program Manager in Dubai with over 7 years of experience in CRM and data analysis. The role involves maintaining customer relationships, ensuring project implementations, and working with cross-functional teams. Candidates should have strong communication skills, organizational abilities, and a background in engineering. This position offers an exciting opportunity to drive customer success and engagement within a dynamic environment.

Qualifications

• 7+ years in CRM/data analysis/marketing solutions managing customer success.
• Experience in the retail domain and Middle East is a bonus.
• Well organized, self-motivated, and independent.

Responsibilities

• Develop and maintain relationships with existing customers.
• Ensure implementation of projects and maintenance of integrations.
• Work with cross-functional teams for operational ownership.

Skills

Client and Stakeholder Management

Project Implementation

Project Management

Communication Skills

Education

Engineering graduate

Job description

About The Company

OptCulture is at the forefront of helping brands elevate their customer relationships through cutting‑edge retention strategies. We don’t just connect the dots; we create journeys that keep customers coming back for more!

Think about the brands you admire - IKEA, Marks & Spencer, GUESS, Style Union. At OptCulture, we’re the behind‑the‑scenes marketing technology enabling them to understand and engage with their customers in deeply meaningful ways. It’s not just about sales; it’s about fostering loyalty that lasts.

What Makes Us Unique?

OptCulture isn’t your typical tech company. We’re a bootstrapped powerhouse, driven by relentless innovation and determination. From Houston to Dubai to Hyderabad, our solutions are redefining customer retention on a global scale. And here’s the kicker—we’re growing! OptCulture aims to hire thinkers and achievers. We believe in providing an environment for fast‑paced growth as an individual, team, and organization. We encourage a culture of independence, collaboration, trust, and balance.

Position Title

Program Manager

Experience

more than 7 Years

Location

Dubai, U.A.E.

Reporting to

Chief Executive Officer

Responsibilities

• Develop and maintain relationships with existing customers. The contact level within customer accounts will be from CEO level through to Marketing and IT executives.
• Work with customer organizations closely to ensure implementation of projects, maintenance of technical integrations and components and the deriving of success from the solution.
• Work with cross‑functional and cross‑regional team members and take full ownership of above mentioned operations.
• Key Performance Indicators would be a
  • successful run of proof‑of‐concepts/pilots to win contracts
  • Time to delivery and revenue from won contracts
  • Success parameters like Retention Rate and ROAS as defined mutually with customers.

Skills and Qualifications

• 7 years plus experience working in a CRM/data analysis/marketing solutions company managing customer success, account management, project management or as relevant to the position.
• Experience in the retail domain and in the Middle East will be a bonus.
• Ability to understand client requirements (both on technical aspects and on expectations from marketing teams) and to communicate clearly with different relevant internal teams.
• Well organized, self‑starter, self‑motivated and able to work independently.
• Ability to produce reports and presentations to explain insights and results.
• Excellent personal presentation and communication skills.
• An engineering graduate.

Skills

• Proven Client and Stakeholder Management skills
• Ability to work effectively with Engineering, Product, QA, and Design teams
• Hands‑on experience in Project Implementation and end‑to‑end execution
• Strong understanding of the project lifecycle, from planning to delivery
• Expertise in Project Management methodologies and best practices

Thanks & Regards,

Ebenezer T.M