Professional Services Consultant - SecOps

Fortinet, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global cybersecurity firm in Dubai is seeking a Dedicated Professional Services Engineer to provide technical services at the customer site. The role focuses on project phases, technical documentation, and Fortinet product configuration, requiring collaboration and effective communication. Ideal candidates will have extensive experience in network security and customer service skills.

Qualifications

• 7 years of experience in LAN/WAN/Network Security Products.
• Experience with FortiSOAR and FortiSIEM products.
• Knowledge of FortiGate, FortiManager, FortiAnalyzer is a plus.
• Experience in scripting and automation.
• Excellent communication and technical documentation skills.
• Proven ability to work independently and in a team.
• Positive customer service attitude with excellent soft skills.

Responsibilities

• Assist the Customer during the Think and Build phases.
• Develop and maintain technical project documentation.
• Provision, customize, and verify Fortinet configurations.
• Test Fortinet solutions and verify system behavior.
• Participate in interoperability/integration testing.
• Recommend and implement Fortinet best practices.
• Resolve and/or escalate technical issues.
• Deliver general knowledge transfer to client staff.
• Develop and maintain core competency on Fortinet’s product line.

Skills

LAN/WAN/Network Security Products

FortiSOAR

FortiSIEM

FortiGate

FortiManager

FortiAnalyzer

Scripting and Automation

Technical Documentation

Communication Skills

Customer Service Attitude

Education

Master's Degree in technical or management discipline

Job description

The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Engineer instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities

• Assists the Customer during the Think and Build phases of a project.
• Develops and maintains technical project documentation: high / low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verify system behavior.
• Participates in interoperability / integration testing of devices that interact with Fortinet products.
• Recommends and implements Fortinet best practices.
• Resolves and / or escalates technical issues in a timely fashion.
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies.

Job Requirements

• 7 years of experience in LAN / WAN / Network Security Products.
• Experience with FortiSOAR and FortiSIEM products
• Knowledge of FortiGate, FortiManager, FortiAnalyzer is a plus
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.

Education

• Master's Degree in technical or management discipline and / or equivalent extensive work-related experience.