Product Quality Analyst, MENA Product Team

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai seeks a Product Quality Analyst (L3) to drive data-driven improvements in the customer return journey. Candidates will perform quality assurance testing, analyze returns data, and create reports to enhance the customer experience. Eligibility is limited to Emirati Nationals only. Top candidates should possess a Bachelor’s degree and strong analytical skills. This role promises an engaging and fast-paced work environment.

Qualifications

• Experience in quality assurance testing for products.
• Strong analytical skills for data-driven decisions.
• Ability to create and maintain dashboards and reports.

Responsibilities

• Execute test cases for returns experience features.
• Analyze returns data and create dashboards.
• Generate reports on returns experience metrics.

Skills

Quality assurance testing

Data analysis

Excel skills

Fluent English

Education

Bachelor’s degree

Job description

Join Amazon’s MENA Product team to drive data‑driven improvements in the customer return journey. In this dual role you’ll combine quality assurance testing with product analytics to enhance the returns experience for Amazon MENA customers. This role offers an opportunity to drive data‑informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance in a fast‑paced environment.

Position: Product Quality Analyst (L3). Location: Dubai, UAE. Eligibility: Emirati Nationals Only.

Key job responsibilities

Quality Assurance

• Execute test cases for returns experience features across desktop and mobile platforms
• Identify and document bugs, usability issues and customer experience gaps
• Validate end‑to‑end returns flows including refund processing, return shipping labels and customer communications
• Create and maintain test documentation for returns experience features

Product Analytics

• Analyze returns data to identify trends, patterns and opportunities for improvement
• Create and maintain dashboards to track key performance metrics
• Generate regular reports on returns experience metrics and customer satisfaction
• Conduct A/B testing analysis to measure feature impact
• Provide data‑driven recommendations to improve the returns experience
• Support business decisions with quantitative analysis

Amazon Leadership Principles You’ll Embody

• Customer Obsession
• Dive Deep
• Insist on the Highest Standards
• Learn and Be Curious
• Speak, write and read fluently in English and have the ability to take direction in English
• Knowledge of Excel skills to refine data and prepare business reports
• Bachelor’s degree

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Required Experience

• IC