Product Operations Manager

Murphy AI; Dubai; Hybrid; AED 300,000 - 540,000; Full time

Benefits offered by this job

Top salary

Equity with upside

Ownership of strategy

Autonomy and impact

Direct founder attention

Job summary

Murphy AI is seeking a Product Operations Manager to scale the business into new territories, turning bespoke projects into repeatable playbooks with localised voice and compliance per market.

You’ll own the planning cadence, metrics, and prioritisation across bets to enable rapid, orderly growth while maintaining high-quality product delivery and vendor relationships.

Qualifications

• Must have a STEM degree and strong foundations in quantitative analysis.
• Experience scaling products or operations into new markets.
• Ability to own an end-to-end expansion playbook and execute.

Responsibilities

• Own the expansion playbook from localised product requirements to go-live in new markets.
• Set planning cadence, metrics, and prioritisation across bets for rapid growth.
• Dive deep to diagnose root causes and design scalable solutions.

Skills

Operations leadership

Expansion playbooks

Cross-functional collaboration

Data-driven decision making

Education

STEM degree

Job description

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection. We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust. We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the product in large-scale pilots with top-tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry.

About The Role

We're looking for a Product Operations Manager to scale Murphy. We need someone to deploy into new territory, impose order on chaos, and stand up the operation — then do it again in the next market. You'll own the expansion playbook, partners and vendors, product quality and enable x1,000 growth of the company that proved its product-market-fit. This is a founder's right hand on execution and operations, with outsized leverage over where the company goes.

What you'll do

• Productise expansion. Turn a new country from a bespoke project into a repeatable playbook: localised voice, policies, compliance per market, so we go live in weeks, not quarters.
• Be the operating system of the product org. Own the planning cadence, the metrics and the prioritisation across bets, so a small team makes big, fast, well-sequenced calls.
• Dive deep and problem solve. Get to the roots of complex problems, understand all the nuances and design solutions that solve the root cause elegantly.

Who you are

• A builder and an operator. You've converted uncertainty and chaos into a well-oiled execution machine — a process, a team, or a function — whether as a founder, an operations lead, a PM, or a military officer who's stood up and led an operation under pressure.
• You own outcomes, and you never settle. You hold people accountable and demand a high execution excellence bar under speed.
• You have a STEM degree, and you were top of your class. You're technical, rigorous with numbers, and have a strong philosophy of a champion.
• AI-native, ruthless on quality. You reach for AI to automate and streamline by default — and you know exactly where it gets sloppy. You never let that through, and you control quality rigorously.
• You don't need a collections or fintech background. We'd rather teach the domain to a killer than hire a lifer who can't ship — you'll pick up regulation, unit economics and a new market cold, fast.

What we offer

• Salary at the top of the benchmark.
• Fair equity with enormous upside potential.
• Ownership - Murphy's strategy is yours to drive.
• Small team, high autonomy, and outsized impact.
• The founding team's direct attention, and a category with a $300B+ industry behind it.

Hybrid & Flexible

Our default setup is hybrid – 3 days a week at our office, and 2 days of remote work.

Our Process

1. First Interview – Getting to Know You A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.
2. Second Interview – Deep Dive You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.
3. Tech Assessment or Business Case A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.
4. Call with the Founders Our founders meet every team member and it’s a great opportunity for you to learn about the company and its direction.

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.