Product Manager E-Commerce Retail

Jumbo Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent retail company in Dubai is seeking a Senior Product Manager – E-Commerce Retail to lead its omnichannel strategy. This strategic role involves connecting digital and physical retail operations to enhance customer experiences. Key responsibilities include driving the product roadmap and integrating customer support with e-commerce platforms. Ideal candidates should have 8-10 years of experience in product management within the e-commerce or retail sectors and possess strong analytical skills to foster data-driven product development.

Qualifications

• 8–10 years of experience in product management in high-volume retail or e-commerce.
• Strong analytical mindset with the ability to convert data insights into product features.
• Experience in consumer electronics or fashion retail environments is preferred.

Responsibilities

• Define and drive the roadmap for Click & Collect and unified loyalty programs.
• Lead optimization of the digital storefront for high-performance, mobile-first experiences.
• Own integrations between the e-commerce platform and customer support systems.

Skills

Product Management in high-volume retail or e-commerce

Magento / Adobe Commerce (hands-on experience)

Vinculum OMS or similar Order Management Systems

Omnichannel retail (BOPIS, Ship-from-Store, Unified Commerce)

Headless commerce & frontend frameworks (Alokai / Vue Storefront)

Microservices architecture & API integrations (REST / GraphQL)

GA4 analytics and funnel performance tracking

CRM integration and customer segmentation strategies

Customer support platform integration (Freshdesk or similar)

Social analytics & ORM tools (Hootsuite or equivalent)

Oracle POS or retail store systems (functional understanding)

Stakeholder management across IT, Marketing, and Retail Ops

Job description

Overview

Product Manager – E-Commerce Retail

We are looking for a strategic and technically strong Senior Product Manager – E-Commerce Retail to lead the evolution of our omnichannel retail ecosystem. This role will play a critical part in connecting digital storefronts, physical retail operations, customer support systems, and social engagement platforms to deliver a seamless, end-to-end customer journey.

You will own the product roadmap that enables smooth transitions from online discovery to in-store pickup, while ensuring a unified 360-degree view of the customer across commerce, CRM, support, and social channels.

Responsibilities

Unified Commerce Strategy:

• Define and drive the roadmap for Click & Collect (BOPIS), Ship-from-Store, and unified loyalty programs across Magento and Oracle POS.

Headless Commerce Leadership:

• Lead optimization of the digital storefront using Alokai (Vue Storefront) for high-performance, mobile-first experiences.

Customer Experience Integration:

• Own integrations between the e-commerce platform and Freshdesk, enabling real-time visibility into order history and fulfilment status (via Vinculum OMS).

Order & Fulfilment Visibility:

• Ensure seamless coordination between Magento, Vinculum OMS, and store operations to support complex order orchestration.

ORM & Social Engagement:

• Implement Online Reputation Management (ORM) workflows using Hootsuite or similar platforms, translating social sentiment into product and CX improvements.

Data & Analytics Ownership:

• Leverage GA4 and microservices-based data pipelines to track the full customer funnel and attribute social engagement to retail conversions.

CRM & Personalization:

• Oversee customer data synchronization across web, store, and CRM platforms to enable segmentation, personalization, and post-purchase engagement.

Cross-Functional Leadership:

• Collaborate with IT, Marketing, Retail Operations, and Customer Support teams to deliver scalable, business-impacting product solutions.

Skills & Qualifications

1. Product Management in high-volume retail or e-commerce
2. Magento / Adobe Commerce (hands-on experience)
3. Vinculum OMS or similar Order Management Systems
4. Omnichannel retail (BOPIS, Ship-from-Store, Unified Commerce)
5. Headless commerce & frontend frameworks (Alokai / Vue Storefront)
6. Microservices architecture & API integrations (REST / GraphQL)
7. GA4 analytics and funnel performance tracking
8. CRM integration and customer segmentation strategies
9. Customer support platform integration (Freshdesk or similar)
10. Social analytics & ORM tools (Hootsuite or equivalent)
11. Oracle POS or retail store systems (functional understanding)
12. Stakeholder management across IT, Marketing, and Retail Ops

Preferred Experience

• Experience: 8–10 Years
• Industry: Consumer Electronics / Retail / Fashion Retail
• Experience creating a single view of the customer across commerce, support, and social platforms
• Strong analytical mindset with the ability to convert data insights into product features
• Experience of working in consumer electronics or fashion retail environments
• Proven ability to manage complex system integrations and middle-layer platforms