Processing Back Office Executive

Sharaf DG LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A telecommunications company in Dubai seeks candidates for a back office role managing telecom service requests for SMB clients. Responsibilities include processing service activations and maintaining accurate client data. Ideal candidates will hold a Bachelor’s degree and have 1-3 years of relevant experience. Proficiency in MS Excel and CRM tools is essential, along with strong communication and coordination skills. This is a fast-paced environment offering opportunities for growth.

Qualifications

• 1-3 years of experience in telecom operations or back office roles.
• Strong data entry and documentation skills are essential.
• Proficiency in CRM tools and enterprise systems.

Responsibilities

• Handle end-to-end processing of new telecom service requests.
• Maintain and organize client data and service-related documents.
• Generate regular reports related to order processing and client onboarding.

Skills

Attention to detail

Data entry

Communication

Coordination

Education

Bachelor's degree in Business Administration or Commerce

Tools

MS Excel

CRM tools

Job description

Key Responsibilities

Processing Tasks

• Handle endtoend processing of new telecom service requests from SMB clients.
• Verify customer documents and ensure compliance with internal and regulatory guidelines.
• Coordinate with the sales team to validate order details and customer information.
• Process service activations plan changes upgrades and disconnections within defined SLAs.
• Track and follow up on pending requests and escalations to ensure timely resolution.
• Maintain accurate logs of processing activities and update internal systems regularly.

Back Office Operations

• Maintain and organize client data contracts and servicerelated documents.
• Generate regular reports related to order processing activations and client onboarding.
• Assist in resolving discrepancies related to customer accounts or documentation.
• Collaborate with crossfunctional teams like logistics billing and technical support.
• Support audits by ensuring documentation and process compliance.
• Handle internal coordination for smooth delivery of telecom solutions to SMB clients.

Required Skills & Qualifications

• Bachelor s degree in Business Administration Commerce or related fields.
• 1 3 years of experience in telecom operations back office or processing roles.
• Strong attention to detail with excellent data entry and documentation skills.
• Proficiency in MS Excel CRM tools and enterprise systems.
• Good communication and coordination skills.
• Ability to work in a fastpaced processdriven environment.

Qualifications

• Bachelor s degree in Business, Marketing, or a related field (preferred but not mandatory).
• 1-3 years of experience in outdoor or B2B sales.
• Proficiency in selling GSM connections (Postpaid, Fiber, and Business On).
• Valid driver s license and willingness to travel frequently.
• Proven track record in outdoor sales (B2B experience preferred).
• Excellent communication, negotiation, and presentation skills.
• Strong interpersonal and relationship-building abilities.
• Self-motivated, goal-oriented, and able to work independently.
• Ability to thrive in a fast-paced and competitive environment.