Private Lifestyle Manager - Arabic Speaking

Ten Group; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A premier lifestyle management firm in the UAE seeks a Private Lifestyle Manager to curate exclusive experiences for Ultra-High-Net-Worth clients. The role requires fluency in Arabic and English, at least 3 years of luxury lifestyle management experience, and a deep understanding of UHNWI preferences. You will be responsible for onboarding, client relationship management, and exceeding service expectations. Competitive salary, flexible arrangements, and exceptional growth opportunities are offered.

Benefits

Competitive salary

Performance-related bonus

Flexible work arrangements

Annual leave of 22 days plus extra

Paid sabbatical after 5 years

Access to travel and entertainment discounts

Qualifications

• Must be fluent in Arabic and native English.
• Well-travelled with knowledge of luxury destinations.
• Proven professionalism with high-profile clients.

Responsibilities

• Onboard members tailored to their needs.
• Cultivate relationships with UHNWI clients.
• Manage requests in line with deadlines.

Skills

Luxury lifestyle management

Fluent in Arabic and English

Relationship building

Excellent communication

Education

3+ years of experience in luxury lifestyle management

Tools

CRM systems

Job description

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en..

Overview

Do you have what it takes to work with Ultra-High-Net-Worth clients, curating exclusive luxury lifestyle experiences and delivering service at the highest level?

Join Our Team as a Private Lifestyle Manager. You will play a crucial role in delighting and retaining our members. You will be expected to go above and beyond to ensure each member enjoys a memorable experience with elevated access to fulfill their dining, entertainment, retail and travel needs. You will excel in active listening, quickly understanding the unique desires and requirements of each member and their families. Your expertise lies in building relationships swiftly, drawing on existing knowledge, staying updated on trends relevant to our UHNW audience, and seamlessly connecting with members. Being well‑versed in our service offerings and the expertise of your colleagues is essential. Your ability to match members’ needs with our services and provide a personalised, world‑class experience will transform members into dedicated advocates of our service. Going the extra mile is not just a requirement but a commitment to delivering exceptional service that exceeds expectations.

Key Responsibilities

• Service delivery: Professionally onboard members to Ten, tailored to their needs, ensuring they feel connected and understand how to use the service.
• Private Client Relationship Management: front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example.
• Cultivate and maintain strong relationships with UHNWI clients, understanding preferences and anticipating needs to exceed expectations.
• Strategic engagement of low users / high users and re‑engage dormant members, seeking roadblocks and navigating solutions.
• Effective communication with colleagues, enabling them to be useful, efficient and learn from the best.
• Manage requests in line with agreed deadlines, proposing excellent choices and fully engaging with the member to maximise conversions.
• Promote Ten’s wider business to members and engage with specialists, ensuring top standard of work and service.
• Manage daily tasks, ensuring completion on time and clear prioritisation in absence.
• Build relationships with suppliers and communicate to specialists within Ten.
• Gather and utilise feedback from members’ previous requests.
• Maintain accurate administration and research of members or requests on Ten’s CRM system.
• Think commercially and realise commission opportunities.
• Demonstrate can‑do attitude, high ownership and drive member satisfaction.

Compensation & Benefits

• Competitive salary depending on experience plus performance‑related bonus.
• Flexible work arrangements including hybrid possibilities.
• Annual leave of 22 days per annum + 3 extra days in the third year.
• One‑month paid sabbatical after 5 years of service.
• Lucrative Ten Loyalty Rewards programme.
• Remote working holidays – travel and work up to 4 weeks per year.
• Access to great travel and entertainment discounts.
• Opportunity for growth within a dynamic and international company.

Who We Are

Ten is a leading lifestyle and concierge company helping clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass‑affluent clients. Established in the UK in 1998 with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange (TENG). We were the first concierge business to be awarded the B Corp certification in the UK in 2023. Ten’s strategy focuses on four key areas: deliver a world‑class member experience, invest in technology, expand contracts with new and existing clients, and develop our foothold in new markets.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for all employees. All aspects of our relationship, including hiring, promotion, discipline, and termination, will be based on merit, competence, performance, and business needs.

Education / Experience

Only Arabic speaking candidates who are currently based in the UAE will be considered. Must be fluent in native English and Arabic. Excellent written and oral communication is a MUST. Fluency in other languages, particularly French, is highly regarded but not mandatory. Must have at least 3 years of experience in luxury lifestyle management, be well‑travellled, and have in‑depth knowledge of luxury destinations worldwide. Demonstrated ability to build and maintain strong relationships with clients, partners, vendors, and other stakeholders. Proven professionalism and discretion with high‑profile clients. Knowledge of CRM systems, local GCC market expertise, and a "can‑do" attitude. Flexible with different shift patterns. Exceptional problem‑solving ability, empathy, ownership. Analytical and commercially minded.

Hybrid / Home Office Option

If you live within a commutable distance, you will be asked to enter a hybrid working arrangement with up to 60% home office. A secure home office, reliable internet and minimum speed requirements apply.

Recruitment

Ten works with a small preferred supplier list of recruitment agencies only. Please note that we are not accepting further recruitment agency applications at this time. Ten Group is not responsible for any fees related to unsolicited resumes.