Principal Product Definition Analyst

Amadeus; Dubai; On-site; AED 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Bonus

Equity

Pension plan

Travel benefits

Life insurance

Healthcare insurance

Lunch allowance

Transport allowance

Job summary

Amadeus is seeking a Principal Product Definition Analyst to join the META - Digital Customer Interface team. You will translate airline business needs into scalable digital solutions, owning end-to-end delivery from idea to production in collaboration with airline stakeholders and Digital Lab teams.

You will drive requirements, align cross-functional teams, and ensure successful implementation and timely delivery of features across the product lifecycle.

Qualifications

• Experience translating business needs into digital solutions.
• Ability to drive end-to-end delivery from idea to production.
• Strong collaboration with IT, business and airline stakeholders.

Responsibilities

• Gather and clarify customer requirements to ensure smooth delivery.
• Influence common demands across digital customers to drive the product vision.
• Provide business perspective and ensure customer voice is heard in internal Digital forums.
• Coordinate internal dependencies (e.g. PSS) and validate deliveries.
• Design digital solutions and present to IT and business stakeholders.
• Prioritize features and manage requirements through the product life cycle.
• Be the main point of contact for airline stakeholders and represent them internally.

Skills

Requirements gathering

Stakeholder management

Product definition

Digital solutions design

Tools

PSS

Job description

Job Title Principal Product Definition Analyst

As part of the META - Digital Customer Interface team, we play a key role in connecting META airlines with Digital Labs, ensuring airline business needs are translated into high‑quality digital solutions. Our responsibility spans the entire delivery lifecycle — from requirements gathering and solution definition to coordinating implementation and delivering to production. We work closely with airline stakeholders to understand their objectives, convert them into clear and actionable solutions, and collaborate with Digital Lab teams to ensure smooth and timely execution.

What we do:

• Act as the single interface between airlines and Digital Labs
• Own end‑to‑end delivery, from idea to production
• Translate business requirements into scalable digital solutions
• Drive discussions, align stakeholders, and follow through to delivery

If you enjoy working at the intersection of business, technology, and stakeholder collaboration, this is the kind of environment where you can make a real impact.

Key Accountabilities:

• Requirements handlingGather and clarify customer requirements to ensure smooth deliveryFind and influence common demands across digital customers portfolio to drive the product visionProvide the business perspective and ensure customer voice is heard in internal Digital forums.
• Upsell Amadeus products matching the demandTracking of dependencies to Amadeus product features: Ensure committed dependencies are delivered in due time and raise early warningsHandle communication and mitigation plans in case of slippageValidate Amadeus deliveries match expectations in early stages
• Technical consultantGive recommendations on some architectural or technical aspects in collaboration with our architectsCoordinate Amadeus internal dependencies (e.g. PSS)Provide support to use Amadeus product features: functional and technical behaviours, configuration, documentationHelp UI teams in collecting all required information to use product featuresProvide first level of investigation on defects raised to Amadeus products in the construction phase, and follow-up on them
• Accountability end-to-endDesign digital solutionsPresent to customer stakeholders from IT and Business organization the new features and the solutionsFacilitate discussions with the different contributors to ensure delivery of working, maintainable solutionsCreate product vision, business objectives, and product requirementsPlan, prioritize, and manage the product features and requirements from conceptual stages through product life cyclesBecome the main point of contact for airline and represent airline internally

What We Can Offer You

• A complete rewards offer: Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• Hybrid policy with 50% attendance to Barcelona offices.
• A truly global DNA: Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn: Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day‑to‑day interactions with colleagues.
• A caring environment: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model: We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community: We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company: Trust and reliability are fundamental values that drive our actions and shape long‑lasting relationships with our customers, partners, and employees.
• A critical mission and purpose: At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!