Presales Solution Consultant - GRC Solutions

ServiceNow, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking a technical expert for sales support in Dubai, specializing in GRC solutions. The ideal candidate will possess strong skills in AI integration and proven pre-sales experience. Fluency in both Arabic and English is essential. Join a dynamic team aiming to innovate and meet customer needs while delivering exceptional service.

Qualifications

• Experience integrating AI into decision-making or workflows.
• Proven experience with GRC solutions.
• Ability to work in a collaborative team environment.
• Soft skills for effective presentation of content.
• Fluency in both Arabic and English.
• Ability to travel as necessary.

Responsibilities

• Support solution sales as a technical expert.
• Lead discovery workshops to identify customer challenges.
• Provide product demonstrations to align solutions with needs.
• Answer technical questions from customers and partners.
• Act as subject matter expert on GRC.
• Share best practices with Solution Consultants.
• Identify and deliver cross-product sales opportunities.
• Stay current on competitive and industry developments.
• Support events such as marketing conferences and user groups.

Skills

AI integration

Pre-sales solution consulting

Domain knowledge in GRC

ServiceNow platform proficiency

Collaboration skills

Territory management

Fluency in Arabic

Fluency in English

Job description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non‑traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Support solution sales as a technical and domain expert of a client‑facing sales team.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Understand customer challenges and goals and map this back to solution capabilities.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
• Act as the domain SME across the broad areas of GRC.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Identify, build‑out and deliver cross‑product sales opportunities (solutions that cover multiple different ServiceNow solutions) that map to customer challenges and industry needs.
• Stay current on competitive analysis, trending regulatory and risk developments and broader market differentiation.
• Support/speak at marketing events including executive briefings, conferences, user groups, and trade shows.

To be successful in this role you should have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analysing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Proven pre‑sales solution consulting or sales engineering experience with specific demonstrable knowledge of GRC solutions.
• Demonstrable domain knowledge in one or many of the core GRC domains (either in an advisory, SC, sales or industry practitioner context). Familiarity with the Cyber Security domain is a strong plus.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Proven soft skills relating to effective presentation of content, working collaboratively in a team or partnership and personal drive to improve current skillsets or expand into new areas.
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
• The ability to travel, as necessary.
• Fluency in Arabic and English essential.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [e-mail] for assistance.