Presales Consultant

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions firm based in Dubai is seeking a Solution Architect to build IT Managed Services Solutions. The ideal candidate will have over 6 years of experience in the managed services domain and broad knowledge of IT infrastructure technologies such as Microsoft Exchange, Active Directory, and VMware. Responsibilities include understanding customer IT operations, conducting workshops, and developing scalable delivery models. Technical certifications in relevant technology areas are required, along with a solid understanding of the ITIL framework.

Qualifications

• 6+ years of experience in the managed service domain.
• Broad foundational knowledge of IT infrastructure technologies.
• Technical certifications in relevant technologies.

Responsibilities

• Understand customer’s IT operations and propose business cases for managed services.
• Conduct workshops for demonstrating business cases.
• Respond to RFI/RFP received from Sales.
• Develop scalable delivery models with SLA-based support services.

Skills

IT infrastructure technologies

Microsoft Exchange

Active Directory

VMware vSphere

ITIL Framework

Education

Bachelor's of Engineering in IT or related fields

Tools

Microsoft

Cisco

VMware

Job description

Overview

JOB PURPOSE: Solution Architect responsible for building IT Manage Services Solution

QUALIFICATION: Bachelors of Engg in IT/ related fields

CERTIFICATIONS: NA

EXPERIENCE: 6+ years of experience in the managed Service Domain

Responsibilities

• Understand customer’s IT operations and roll out a business case for Manage services outsourcing with relevant analysis on current operations/model and the ROI over outsourcing.
• Conduct/Participate in customer workshops for demonstrating business cases & managed services model.
• Respond to RFI/RFP received from Sales
• Excellent interpersonal communications and negotiation skills
• Present/ Demonstrate Managed Services Solution
• Develop cost effective & scalable delivery models with SLA based support services.
• Develop effort estimates for the proposed managed services solution across delivery models (onsite/offshore-Remote/Hybrid/Shared/Dedicated).
• Ensure the solution proposed is optimally designed for the customer and as per the standard Practice
• Planning and scheduling activities with the Managed Services Program Manager to ensure the success of the projects
• Should have good understanding in service quality.
• must be well versed in IT operations standards such as ITIL

Technical Skills / Competencies

MANDATORY

Skills & Experience

• Broad foundational knowledge of IT infrastructure technologies – including Microsoft Exchange, Active Directory, IIS, TMG, ISA, SharePoint, Storage Area Networking (EMC, NetApp, or other), Data networking (Cisco, HP, Nortel), IP Telephony (Cisco, Nortel, Avaya), VMware vSphere, Citrix XenApp, MS Hyper-V etc.
• Technical certifications – Microsoft, Cisco, VMware, etc.

SOFT SKILLS:

MANDATORY

• Knowledge in the ITIL Framework life cycle