PRE-SALES MANAGER, EMEA

Global Blue; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading payment solutions provider is seeking a highly skilled candidate in the United Arab Emirates with expertise in cross-border payments and fluency in French and English. The candidate will lead technical consultations and pre-sales integration discussions while providing guidance on project solutions. Excellent presentation abilities, strong customer orientation, and a proactive work ethic are essential for success in this role. Join our team to contribute to enhancing user experiences and improving payment solutions in a dynamic environment.

Qualifications

• Fluent in French and English, both written and verbal.
• In depth understanding of the cross-border payment sector and multi-currency payment solutions.
• Knowledge of omnichannel payments and retail integration.
• Ability to communicate effectively in a multicultural environment.

Responsibilities

• Act as a Subject Matter Expert on the Global Blue platform and solutions.
• Lead pre-sales and technical integration calls.
• Attend conferences and client-facing meetings.
• Provide technical guidance for solution design and ensure compliance with industry standards.
• Solve implementation issues and lead internal process improvements.

Skills

French language proficiency

Knowledge of AS2805, ISO8583, ISO20022

Experience with payments and POS integration

Ability to prioritize tasks

Proactive work ethic

Technical lead for project implementation

Excellent presentation skills

Ability to work independently and in a team

Effective time management skills

Multicultural communication skills

Job description

The role has the following primary responsibilities:

• Expert in French language both written and verbal
• In depth understanding of the cross border payment sector with specific knowledge with Multi Currency payment solution.
• Knowledge on in Omni Channel payments including integration with POS and PMS systems in the retail and hospitality sector.
• Knowledge on tokenisation and how it applies to payments.
• Ability to be present a solution sale to large groups, including internal employee training sessions as well as client/partner meetings
• Ability to become a Subject Matter Expert on the Global Blue platform and our solutions
• Contribute to responses for Requests for Information (RFI) and Requests for Proposal (RFP)
• Review incoming technical requests and respond to questions for the Sales, Account Management and other client-facing teams
• Lead pre-sales and technical integration calls, including hotel and retail point-of-sale, ecommerce and mobile integration discussions - Includes taking minutes and performing research on the potential merchant/partner prior to the call to ensure that we understand their environment, products and solutions
• Attend conferences, presentations and other client-facing meetings as needed
• Provide technical input and guidance into the solution design and ensure all designs will work in line with industry standards including scheme mandates
• Guide and assist team members in term of technical and domain knowledge, professional skills, and correct delivery according to the stipulated timeline
• Solve implementation and/or migration problems or ensure that they are resolved timeously by the available resources.
• Participate in any project retrospectives and contribute to internal process improvement and maturation.
• Liaise with other business groups where necessary.

Key competencies

• Must have knowledge of as many of the followings as possible: AS2805, ISO8583, ISO20022, Card Scheme Specifications, and other payments message protocols and transport mechanisms such as TCP/IP, REST API, SOAP/XML
• Experience with payments and point of sale integration in the hotel and retail sector
• Ability to prioritize tasks
• Proactive work ethic Within the scope of the relevant projects, act as a technical consultant to the internal team on platform design and capabilities and recommendations on customisations
• Technical lead implementation (need to be hands‑on), and ensure its on‑time delivery and within IT budget
• Ensure that solutions and projects are specified and documented appropriately, according to the agreed deliverables and process.
• Fluent in English both written and verbal

Preferable skills and competencies

• Demonstrates strategic thinking with an entrepreneurial spirit
• Analytical and problem‑solving skills
• Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
• Ability to collect, clarify, and translate business requirements into documentation and conceptual design
• Excellent presentation skills and an ability to engage audiences
• Ability to effectively collaborate with others to reach mutually agreeable outcomes
• Ability to work independently as well as with a team
• Effective time management skills and ability to meet deadlines
• Possess a "can do" attitude and positive outlook, minimizing negative behaviours
• Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
• Fluent in English – French