Pre-Sales & Customer Solutions Engineer

Cequens; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cloud communication platform in the UAE is seeking a Pre-Sales Solutions Engineer to act as a technical liaison between sales and clients. The candidate will be responsible for understanding client needs and demonstrating appropriate CPaaS/SaaS solutions. This role requires strong analytical skills, excellent communication, and a software development background. Join a high-performance team in Dubai, focusing on customer engagement and innovative solution design.

Qualifications

• Experience in software development and knowledge of the Software Development Life Cycle (SDLC).
• Strong ability to analyze customer requirements and deliver tailored solutions.
• Excellent communication skills for collaboration with sales and technical teams.

Responsibilities

• Collaborate with sales to understand customer requirements and present solutions.
• Analyze customer needs and design solutions integrating with existing systems.
• Develop product demonstrations and proof of concepts to showcase solutions.

Skills

Technical liaison skills

Client engagement

Solution design

Demonstrations & Proof of Concepts

Market awareness

Job description

About CEQUENS

CEQUENS is a leading cloud communication platform in the Middle East and Africa region and is dedicated to simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. The company provides Omni-Channel communication API’s enabling enterprises and developers to communicate with their customer base worldwide.

About the role

As a Pre-Sales Solutions Engineer, you'll serve as the technical liaison between the sales team and prospective clients. Your primary responsibility is to understand client needs and demonstrate how the company's CPaaS/SaaS solutions, enhanced by AI capabilities, can address those needs effectively. This role involves crafting tailored solutions, delivering compelling demonstrations, and ensuring a smooth transition from pre-sales to implementation. The right candidate will come from a software develpoment background and know the SDLC well. This role would not suit a network or security engineer. The role is based in Dubai onsite, so you will already be based in the UAE.

The role will building industry specific use cases utilizing CEQUENS products and solutions showcasing the value and impact of the CEQUENS platforms. The right candidate will excel in a customer facing high performance team to collaborate and win joint opportunities with sales and customer success. It will lead on RFP/RFI submissions and act as liaison between different departments to cover technical and business requirements to ensure best optimal results achieved.

Key Responsibilities

• Client Engagement: Collaborate with sales representatives to understand customer requirements and present tailored solutions that leverage the company's CPaaS/SaaS offerings, including AI functionalities.
• Solution Design: Analyze customer needs and design appropriate solutions that integrate seamlessly with their existing systems and workflows.
• Demonstrations & Proof of Concepts (PoCs): Develop and deliver product demonstrations and PoCs to showcase the value and capabilities of the solutions.
• Technical Documentation: Assist in the preparation of technical proposals, RFP/RFI responses, and other documentation to support the sales process.
• Collaboration: Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Market Awareness: Stay informed about industry trends, competitive products, and emerging AI technologies in the SaaS and CPaaS space.