Portfolio Manager

Marsh McLennan; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global professional services firm in Dubai is seeking an experienced Portfolio Manager to lead a team of 21 professionals. This role involves managing client retention strategies, enhancing service delivery, and optimizing processes within the insurance sector. The ideal candidate should have 8-12 years of experience, outstanding leadership skills, and the ability to innovate in a dynamic environment. Join us to contribute to operational excellence and client success.

Benefits

Leadership opportunity

Professional growth

Impact on client success

Qualifications

• Extensive experience (8-12 years) in the insurance sector and client service.
• Proven track record in managing and developing high-performing teams.
• Outstanding communication and influencing abilities.

Responsibilities

• Lead a team of 21, focusing on coaching and performance management.
• Oversee retention strategies for key accounts in Property & Casualty.
• Serve as key contact for high-level stakeholders and present performance reports.
• Identify process improvements to enhance efficiency.

Skills

Advanced client servicing

Critical thinking

Decision-making

Change management

Communication

Leadership skills

Education

Bachelor's or Postgraduate Degree in a relevant field

Job description

Portfolio Manager

Location: Dubai UAE

Reporting to: UAE Operations Leader

What can you expect

We are seeking an experienced Portfolio Manager to lead and inspire a dynamic team while driving client retention process efficiency and operational excellence. As a Portfolio Manager you will collaborate with senior stakeholders innovate within a fastpaced environment and play a pivotal role in achieving business objectives.

Whats in it for you

• Leadership Opportunity: Lead a team of 21 talented professionals and manage complex portfolios.

• Stakeholder Engagement: Collaborate with key leaders across various segments (RM Corporate Multinational Trade Credit) to enhance client servicing strategies.

• InnovationDriven Culture: Be part of a team that values change management agility and continuous learning.

• Professional Growth: Gain exposure to crossfunctional operations strategic planning and the latest client management frameworks.

• Impact: Contribute directly to client retention revenue growth and operational success.

We will count on you to:

• Team Leadership:

  • Manage a team of 21 direct reports including coaching performance management and career development.

  • Oversee resource planning monitor workflows and ensure achievement of SLAs.

  • Drive team productivity and accountability through mentoring and feedback.
    

• Client Servicing:

  • Oversee retention strategies and ensure seamless service delivery for key accounts in Property & Casualty.

  • Manage escalations resolve complex client issues and ensure a superior client experience.
    

• Stakeholder Management:

  • Serve as the key point of contact for highlevel stakeholders across multiple business segments.

  • Present monthly reports to stakeholders outlining team performance key wins and areas for improvement.
    

• Process and Performance Optimization:

  • Identify and implement process improvements to drive efficiency and innovation.

  • Utilize advanced critical thinking and change management skills to navigate a dynamic business landscape.

What you need to have:

• Proven experience in advanced client servicing with a focus on results.

• Experience: Extensive background 812 years) in the insurance sector and client service is a must.

• Strong critical thinking and decisionmaking skills.

• Expertise in change management and fostering a culture of agility and innovation.

• Outstanding communication and influencing abilities.

• Advanced leadership skills with a history of successfully managing and developing highperforming teams.

What makes you stand out:

• Education: Bachelors or Postgraduate Degree in a relevant field.

• Demonstrated success in managing large teams and handling complex portfolios.

• Indepth knowledge of insurance broking dynamics and market trends.

• Ability to adapt learn quickly and bring innovative solutions to a fastpaced environment.

Ready to make an impact

If you are a motivated leader who thrives in a collaborative and dynamic environment we encourage you to apply and join us in shaping the future of operations excellence!

To apply

Submit your resume in English.

Required Experience:

Manager