Pool & Wellness Attendant — Luxury Hotel Guest Experience

InterContinental Hotels Group; Dubai; On-site; AED 58,000 - 76,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Pool Recreation Attendant to greet guests, assist with recreation facilities, and maintain pristine pool and wellness areas. You will ensure safety, cleanliness, and a welcoming atmosphere in a luxury hotel setting.

Ideal candidates have experience in guest services within hotels or resorts, a detail-oriented mindset, and strong communication skills to support a premium guest experience.

Qualifications

• Previous experience in recreation, guest service, or a wellness-related role, preferably in a hotel or resort setting.
• Strong attention to detail and a passion for maintaining cleanliness and hygiene.
• Ability to work independently and as part of a team.
• A friendly, energetic, and guest-oriented attitude with strong communication skills.

Responsibilities

• Greeting every guest with a warm, genuine smile upon arrival, setting a positive tone for their experience.
• Assist guests with information about the recreation facilities, spa services, and wellness programs.
• Respond promptly and courteously to guest requests or concerns, ensuring needs are met efficiently.
• Ensure the pool, gym, spa, and surrounding recreational areas are clean, well-organized, and visually appealing at all times.
• Set up and arrange furniture, fitness equipment, and poolside amenities as needed.
• Maintain and clean restrooms, changing rooms, and shower areas throughout your shift, ensuring they are sanitized, stocked with toiletries and towels, and always guest ready.
• Perform regular walk-throughs to identify and address any cleanliness or maintenance issues proactively.
• Distribute towels, water, and other guest essentials while monitoring inventory levels.
• Keep storage areas clean, organized, and well-supplied; report low stock to management in a timely manner.
• Adhere to safety protocols and cleanliness standards in line with health and hygiene regulations.
• Monitor guest activity in recreational areas to ensure rules are followed and everyone remains safe.
• Promptly report any facility damages, hazards, or equipment malfunctions to the appropriate team or supervisor.

Skills

Guest service

Wellness

Communication

Teamwork

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Pool Recreation Attendant to greet guests, assist with recreation facilities, and maintain pristine pool and wellness areas. You will ensure safety, cleanliness, and a welcoming atmosphere in a luxury hotel setting.

Ideal candidates have experience in guest services within hotels or resorts, a detail-oriented mindset, and strong communication skills to support a premium guest experience.