Pool Manager

Terra Solis Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A premier desert destination in Dubai is seeking an Operations Manager to oversee pool operations, coordinate events, and provide exceptional customer service. The role includes managing daily operations, ensuring guest safety, and fostering a welcoming environment. Ideal candidates will have a minimum of one year of experience in a similar position, showcasing strong event coordination skills and a commitment to guest satisfaction. This unique role combines operational excellence with a passion for providing memorable experiences.

Qualifications

• Minimum of 1 year of experience in a similar role, preferably in a hotel environment.
• Strong customer service skills and the ability to handle special requests.

Responsibilities

• Oversee daily pool operations, ensuring cleanliness and safety.
• Plan and execute poolside events with all logistics coordinated.
• Provide exceptional service to guests and address concerns promptly.
• Enforce pool safety rules and maintain operation records.

Skills

Customer service excellence

Event coordination

Operations management

Attention to detail

Job description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinary hospitality

Job Description

Operations Management:

• Oversee daily pool operations, ensuring all areas are clean, safe, and well-maintained.
• Manage poolside amenities, including towels, lounge chairs, and cabanas.

Event Coordination:

• Plan and execute poolside parties and events, working with the events team and other departments.
• Coordinate logistics, including setup, staffing, catering, and entertainment.
• Ensure events run smoothly and guests have a memorable experience.

Customer Service:

• Ensure guests receive exceptional service, addressing any complaints or concerns promptly and professionally.
• Provide information about poolside services and amenities, promoting a positive guest experience.
• Handle special requests and VIP services with discretion and attention to detail.

Safety and Compliance:

• Enforce pool safety rules and regulations, ensuring a safe environment for guests and staff.
• Conduct regular safety drills and training sessions for pool staff.
• Maintain accurate records of pool operations, including maintenance logs and incident reports.

Additional Information

• (1) years minimum experience in a similar role in four- or five-star hotel