Pool & Bar Manager

Crew Life at Sea; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Dubai is seeking a skilled operations manager to oversee the daily operations of pool and bar facilities. The role involves ensuring compliance with health standards, managing staff, and enhancing guest experiences through exceptional service and event coordination. Candidates should have experience in hospitality management, strong leadership skills, and a customer-focused approach.

Qualifications

• Proven experience in hospitality management or similar role.
• Strong leadership and team management skills.
• Ability to handle customer inquiries and resolve complaints efficiently.

Responsibilities

• Oversee operations of pool and bar facilities.
• Ensure compliance with health and safety standards.
• Supervise and coordinate staff to achieve excellent service.

Skills

Customer service excellence

Inventory management

Team leadership

Event coordination

Financial analysis

Job description

• Oversee day-to-day operations of the pool and bar facilities.
• Ensure compliance with health and safety standards, as well as local regulations.
• Supervise and coordinate staff to deliver excellent customer service.
• Recruit, train, and motivate a diverse team of pool attendants, bartenders, and support staff.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Customer Service:
  • Maintain high standards of service to enhance the overall guest experience.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Implement strategies to maximize customer satisfaction and loyalty.
• Inventory Management:
  • Manage and control inventory levels for beverages, snacks, and poolside amenities.
  • Conduct regular stock checks and place orders as needed.
  • Implement cost-control measures to optimize profitability.
• Monitor and analyze financial performance, including revenue and expenses.
• Develop and implement strategies to achieve financial targets and maximize profitability.
• Prepare regular reports for senior management.
• Event Coordination:
  • Plan and coordinate poolside events, promotions, and special occasions.
  • Work closely with the marketing team to promote events and attract guests.
  • Ensure seamless execution of events to enhance the overall guest experience.
• Maintenance and Upkeep:
  • Collaborate with maintenance teams to ensure the pool and bar facilities are well-maintained.
  • Address and resolve any maintenance issues promptly.
  • Implement preventive maintenance measures to ensure the longevity of assets.
• Budgeting:
  • Assist in the development of annual budgets for the pool and bar operations.
  • Monitor expenses and work towards achieving financial targets.