Pool Attendant

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel company in Dubai seeks a dedicated professional to oversee the Pool & Beach areas. The successful candidate will enhance guest experiences by attending to their needs, ensuring cleanliness and organization, and maintaining pool standards. They will provide personal service while interacting with guests, fostering positive relationships within a dynamic team environment. Candidates should have at least one year of experience in a similar role at a luxury hotel and basic knowledge of pool management methods.

Qualifications

• Minimum of one-year experience in the same position in a 5 Luxury Hotel.
• Basic knowledge of detergents and pool cleaning methods.

Responsibilities

• Oversee the Pool & Beach areas and attend to guest needs.
• Perform opening and closing procedures according to the shift.
• Inspect pool and beach areas at the start, during, and end of the shift.
• Monitor and maintain cleanliness, sanitation, and organization of the areas.
• Establish rapport with guests and provide courteous service.

Skills

Guest relations

Customer service

Sanitation practices

Chemical handling

Job description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

The Individual in this position is responsible to oversee the Pool & Beach areas of the recreation department and attend to the guest needs during his stay, providing personal service in assistance.

Job Responsibilities

• To perform opening and closing procedures according to the shift
• To inspect pool and beach areas at start, during and at the end of the shift to ensure that the setup of the department is in accordance with established standard
• To ensure that standards are maintained at a superior level on a daily basis
• To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as beach and pool chairs
• To re-arrange furniture layout whenever necessary
• To distribute the towels and amenities needed
• To monitor, maintains cleanliness, sanitation and organization of the pool and beach areas
• To work in close coordination with other team members to ensure smooth operations
• To provide a courteous, professional, efficient and flexible service at all times
• To establish a rapport with guests, providing guest recognition and good customer relationships
• To respond to guest enquiries on pool activities as well as on kid’s club and other information regarding the facility and services of the Hotel
• To control in-house guests and eventual outside visitors
• To escort arriving guest to requested area (pool, beach)
• To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements
• To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition
• To report technical difficulties to the maintenance department
• To control inventory of towels
• To Control inventory of pool games (table tennis rackets, football etc)
• To Report any damage immediately to the supervisor or the Director of Recreation
• To support the ordering of pool supplies
• To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and name tag at all times
• To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities
• To interact with other departments to provide additional or specialized guest services
• To know and adhere strictly to Lost & Found procedures
• To report to the supervisor and/or Director of Recreation any sickness or unusual behaviour of guests
• Is responsible for the pool information board set-up

Qualifications

• Minimum of one-year experience in the same position in a 5 Luxury Hotel
• Basic knowledge of detergents and pool cleaning methods