Personal Shopping Expert

Landmark Group; United Arab Emirates; On-site; AED 36,000 - 60,000; Full time

Job summary

Landmark Group, a UAE-based global retail and hospitality group, seeks a store team member focused on service and sales excellence. You will deliver expert product knowledge, build loyal customers, and drive sales targets with personalized service.

With a history dating back to 1973 and over 2200 retail stores across GCC, the Middle East, India, Southeast Asia and Africa, Landmark Group offers a diverse portfolio of brands and a dynamic working environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to upsell and use suggestive selling techniques.
• Retail experience and customer-focused approach preferred.

Responsibilities

• Provide expert product knowledge and personalized customer service.
• Listen well and communicate clearly to shoppers.
• Build a base of loyal and repeat customers and meet sales targets.
• Maintain high-level customer service standards and ensure a positive shopping experience.
• Advise on promotions and stock knowledge to maximize sales.

Skills

Customer service excellence

Communication skills

Upselling

Job description

The job holder will be responsible for maximizing sales leading to store sales target achievement by providing expert advice and giving highest level of customized and personal customer service to individual shoppers

1. Service & Sales

• Listen well and communicate clearly
• Building a base of loyal & repeat customers
• Increasing the ATV
• Setting the highest level of customer service standard for sales
• Providing a shopping experience which is easy, productive and inspiring
• Provide expert product knowledge
• Make recommendations (Suggestive selling and upselling) based on insight on customer needs
• Take excellent care of the customers by satisfying each customer’s needs, exceeding their expectations, and giving each customer a lot of attention, getting to know their likes and dislikes and making every shopping visit a pleasant and satisfying experience
• Show initiative to make sure you meet customers’ needs
• Build relationships in stores to gain their support
• Meet individual and team sales targets by gaining repeat business
• Ensure unsold goods are returned to the right departments
• Keep information about clients privateComply with store security procedures such as payment, packing and collection
• 25 years old & above Mothers. Science/ Nurse Background (Preferred)

2. Support

• Advise promotions and fast selling lines
• Maintain a detailed knowledge of the merchandise/ products stocked in the store
• Provide information about the customers (likes,dislikes and opinions) to the dept. in charge
• Prepare Store Grading at Class/SubClass levels to determine the Width and Depth of Ranges for Large, Medium and Small stores with Order quantities ( where applicable).

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.