Personal Shopper

The Luxury Closet; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail firm in Dubai is seeking a dedicated Sales and Client Experience Associate. The ideal candidate will have at least 3 years of experience in luxury retail and possess a strong passion for luxury items. Responsibilities include delivering premium shopping experiences, maintaining client relationships, and assisting in inventory operations. The role offers competitive salary, commissions, and ongoing training within a dynamic environment.

Benefits

Competitive salary + commission structure

Employee discounts on luxury items

Ongoing training in luxury authentication and sales

Growth opportunities within a premium retail environment

Qualifications

• Minimum 3 years of experience in luxury retail or premium customer service.
• Strong passion for luxury fashion, watches, and accessories.
• Ability to work flexible hours, including weekends.

Responsibilities

• Deliver a personalized, premium shopping experience to every client.
• Build and maintain long-term relationships with high-value customers.
• Assist with inventory counts, stock organization, and loss prevention.

Skills

Luxury fashion knowledge

Communication skills

Sales-driven mindset

Attention to detail

Interpersonal skills

Tools

CRM systems

POS systems

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern‑day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About the role

Responsibilities

• Sales & Client Experience
• Deliver a personalized, premium shopping experience to every client
• Build and maintain long‑term relationships with high‑value customers
• Achieve and exceed individual and store sales targets
• Upsell and cross‑sell luxury items while maintaining brand integrity
• Product Knowledge & Authentication
• Demonstrate in-depth knowledge of luxury brands (e.g., Hermès, Chanel, Rolex, Cartier, Louis Vuitton, etc.)
• Accurately explain product condition, grading, and provenance
• Support authentication and quality checks of pre‑owned items (training provided if needed)
• Inventory & Store Operations
• Assist with receiving, tagging, pricing, and merchandising pre‑owned luxury items
• Ensure products are displayed according to luxury retail standards
• Support inventory counts, stock organization, and loss prevention
• Customer Trust & Transparency
• Clearly communicate return policies, warranties, and resale conditions
• Handle customer inquiries and concerns professionally and discretely
• Maintain confidentiality and trust with clients and consignors

Requirements

• Minimum 3 years of experience in luxury retail, resale, or premium customer service
• Strong passion for luxury fashion, watches, and accessories
• Excellent communication and interpersonal skills
• Sales-driven with a client‑centric mindset
• High attention to detail and product presentation
• Ability to work flexible hours, including weekends
• Preferred Skills (Nice to Have)
• Experience with pre‑owned or resale luxury markets
• Knowledge of authentication standards
• CRM or POS system experience
• Multilingual (Arabic, English, French is a plus)

What We Offer

• Competitive salary + commission structure
• Employee discounts on luxury items
• Ongoing training in luxury authentication and sales
• Growth opportunities within a premium retail environment