Personal Concierge Agent - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Personal Concierge Agent for Waldorf Astoria in Ras Al Khaimah. This role involves managing guest impressions, addressing VIP needs, and maintaining positive relationships with guests. Ideal candidates have excellent communication skills and previous guest relations experience in the hotel sector. The position ensures an exceptional experience for our guests and fosters a hospitable environment.

Qualifications

• Excellent personal presentation and communication skills.
• Ability to listen and respond to demanding guest needs.
• Well organized and attentive to detail.
• Computer literate and able to navigate company systems.
• Professional manner with emphasis on hospitality.
• Previous guest relations experience in the hotel sector.

Responsibilities

• Managing first and last impressions of Guests.
• Addressing VIP Guests' needs and communicating them to Team Members.
• Building and maintaining positive relationships with Guests.
• Seeking feedback and responding to Guest queries.
• Ensuring a comfortable and memorable stay for long-stay guests.
• Managing, recording, and resolving Guest complaints promptly.
• Demonstrating understanding of hotel facilities and upselling when appropriate.
• Completing daily administration tasks.

Skills

Excellent personal presentation and communication skills

Ability to listen and respond to demanding guest needs

Well organized and attentive to detail

Computer literate

Professional manner with emphasis on hospitality

Previous guest relations experience

Job description

Job Description - Personal Concierge Agent - Waldorf Astoria Ras Al Khaimah (HOT0BZFR)

Job Number: HOT0BZFR

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

Responsibilities

The Personal Concierge is responsible for managing the first and last impressions of our Guests. Additionally, the Personal Concierge directly addresses the needs of VIP Guests and informs other Team Members of VIP needs to ensure an exceptional Guest experience.

Key tasks include:

• Meeting, greeting, and directing guests who enter the lobby area.
• Serving as the main point of contact for regular guests and VIP Guests and ensuring the hotel departments are fully briefed on their requirements.
• Building and maintaining positive relationships with Guests and Team Members.
• Seeking verbal feedback from customers on a regular basis and responding to all Guest queries in a timely and efficient manner.
• Serving as the main point of contact for long‑stay guests, ensuring they have a comfortable and memorable stay.
• Following the Personal Concierge guidelines and standards as per the hotel and Waldorf Astoria updates.
• Managing, recording, and resolving Guest complaints promptly.
• Delivering the True Waldorf Service promise to our guests as the main point of contact before, during, and after their stay.
• Demonstrating a thorough understanding of all facilities and services provided within the hotel and identifying opportunities for upselling and promoting when appropriate.
• Carrying out daily administration tasks, completing check lists.
• Answering queries from guests and referring them to appropriate contact points.
• Escorting guests to the room and explaining all hotel and room’s facilities.
• Ensuring the delivery of high standards to guests.
• Liaising with other departments regarding matters such as Security, Housekeeping, Engineering, Accounting, Food & Beverage, etc.
• Ensuring a speedy resolution to any problems that may arise on shift.Collecting golden nuggets and entering them into the guests’ profiles to customize and personalize the guest experience.

Qualifications

• Excellent personal presentation and communication skills.
• Ability to listen and respond to demanding guest needs, including resolving guest complaints.
• Well organized and attentive to detail, supporting the ability to multitask while maintaining a positive attitude.
• Computer literate and able to navigate company systems.
• Professional manner with an emphasis on hospitality and guest service.
• Previous guest relations experience in the hotel, leisure, and/or entertainment sectors.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Details

Guest Services, Operations, and Front Office