Payments Specialist - Payment Investigations

Capitex; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A financial services company in the United Arab Emirates is seeking an experienced Payments Specialist. The ideal candidate will process transactions, ensure compliance with UAE regulations, and provide excellent customer service. Key skills include communication, problem-solving, and experience in payments. This role thrives in a fast-paced, evolving startup environment.

Responsibilities

• Processing local and foreign currency transactions and investigating related payments.
• Responding to queries from other banks.
• Raising RFIs with clients.
• Resolving transaction screening and monitoring alerts for payment transactions.
• Ensuring excellent customer service by interacting with customers.
• Working with product and technology teams to suggest process improvements.
• Collaborating with internal teams to resolve customer issues.

Skills

Experience in local and international payments

Excellent communication skills

Problem-solving skills

Teamwork

Knowledge of Central Bank UAE regulations

Knowledge of SWIFT

Flexible and open to change

Perfect spoken and written English

Arabic language skills

Job description

We’re looking for high‑performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Responsibilities

• Processing local and foreign currency transactions and investigating related payments.
• Responding to queries from other banks.
• Raising RFIs with clients.
• Resolving transaction screening and monitoring alerts for payment transactions.
• Ensuring excellent customer service by interacting with customers and helping them through their issues.
• Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better serve our customers.
• Working with internal teams to resolve customer issues.

Key Competencies

• Experience in local and international payments, covering processes, investigation, dispute management.
• Knowledge of Central Bank UAE regulations for payments.
• Knowledge of SWIFT and related processes.
• Cheque processing experience is a plus.
• Good problem‑solving skills in situations where there is no clear process or guidance.
• Excellent communication skills and the ability to simplify complex processes for customers.
• Great teamwork and the ability to support others even in a busy environment.
• Flexible and open to an ever‑changing environment and passion for working in a startup.
• Perfect spoken and written English.
• Arabic language a plus.