Patient Services & Billing Administrator

Mediclinic Group; Al Ain International Airport; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare organization in the UAE seeks a Patient Administrator to enhance patient care quality through effective scheduling, registration, and customer service management. Candidates should have completed secondary education and possess 2-3 years of customer service experience, ideally in healthcare. Proficiency in MS Office and CRM applications is essential. This role is vital in managing appointments and billing tasks, ensuring a high standard of patient support and service overall. Closing date for applications is 11/12/2025.

Qualifications

• 2-3 years experience in a customer services role, preferably in healthcare.
• Experience in a contact centre or healthcare environment is desired.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process.
• Manage the billing and cash-up process.
• Meet customer service expectations to improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science or finance/accounting

Job description

A leading healthcare organization in the UAE seeks a Patient Administrator to enhance patient care quality through effective scheduling, registration, and customer service management. Candidates should have completed secondary education and possess 2-3 years of customer service experience, ideally in healthcare. Proficiency in MS Office and CRM applications is essential. This role is vital in managing appointments and billing tasks, ensuring a high standard of patient support and service overall. Closing date for applications is 11/12/2025.