Patient Services Associate

AMAN HOSPITAL; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare facility in the United Arab Emirates is seeking a dedicated healthcare administrator to assist patients and manage appointments. Responsibilities include greeting patients, verifying insurance, scheduling appointments, and maintaining accurate patient records. Ideal candidates will have a high school diploma, strong communication skills, and experience in healthcare administration or customer service. This position offers an opportunity to work in a fast-paced environment with a focus on patient confidentiality and professionalism.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous experience in healthcare administration or customer service is an advantage.
• Knowledge of medical terminology and health insurance processes preferred.

Responsibilities

• Greet and assist patients, visitors and families in a professional manner.
• Register patients, verify insurance and collect required documentation.
• Schedule, confirm and manage patient appointments.

Skills

Strong communication

Interpersonal skills

Proficiency in computer systems

Organizational skills

Multitasking

Education

High school diploma

Associate degree

Tools

Scheduling software

MS Office

Job description

Key Responsibilities

• Greet and assist patients, visitors and families in a professional manner
• Register patients, verify insurance and collect required documentation
• Schedule, confirm and manage patient appointments
• Answer phone calls, respond to inquiries and route messages appropriately
• Process billing payments and handle basic financial transactions
• Maintain accurate patient records and update information as needed
• Coordinate with clinical and administrative staff for smooth operations
• Uphold confidentiality and comply with healthcare policies and regulations

Requirements

• High school diploma or equivalent; associate degree preferred
• Previous experience in healthcare administration or customer service is an advantage
• Knowledge of medical terminology and health insurance processes preferred
• Strong communication and interpersonal skills
• Proficiency in computer systems, scheduling software and MS Office
• Ability to multitask, stay organized and work in a fast‑paced environment
• Commitment to patient confidentiality and professionalism