Patient Services Administrator | Scheduling & Billing

Medi Clinic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Dubai seeks a Patient Administrator focused on enhancing patient care quality. The ideal candidate will manage patient scheduling, insurance processes, and billing, while delivering exceptional customer service. Applicants should have completed secondary education and possess 2-3 years of customer service experience, preferably in healthcare. Knowledge of medical terminology and proficiency in relevant computer applications are essential. Apply to join a dynamic healthcare team.

Qualifications

• 2-3 Years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is preferred.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Oversee the billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

A healthcare provider in Dubai seeks a Patient Administrator focused on enhancing patient care quality. The ideal candidate will manage patient scheduling, insurance processes, and billing, while delivering exceptional customer service. Applicants should have completed secondary education and possess 2-3 years of customer service experience, preferably in healthcare. Knowledge of medical terminology and proficiency in relevant computer applications are essential. Apply to join a dynamic healthcare team.