Patient Relation for Clinic

Ontime Healthcare; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking an empathetic Patient Relation specialist to enhance patient satisfaction and communication. Key responsibilities include assisting with appointment scheduling, addressing patient concerns, and documenting feedback. Candidates should have experience in patient relations, exceptional communication skills, and proficiency in healthcare software. Fluency in Arabic and English is a plus.

Qualifications

• Previous experience in patient relations or a similar role in a healthcare setting.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team.

Responsibilities

• Act as the primary point of contact for patients.
• Assist patients with appointment scheduling and inquiries.
• Gather and document patient feedback.
• Coordinate with healthcare providers to facilitate patient care.
• Address and resolve patient complaints.

Skills

Exceptional communication and interpersonal skills

Strong customer service orientation

Ability to handle sensitive information

Proficient in healthcare management software

Fluency in both Arabic and English

Tools

Microsoft Office Suite

Job description

Ontime Group is looking for an empathetic and detail-oriented Patient Relation specialist to join our clinic in Dubai. In this crucial role, you will be responsible for ensuring positive experiences for our patients, addressing their concerns, and fostering effective communication between patients and the clinic staff. Your dedication to patient care will be essential in enhancing patient satisfaction and loyalty.

Key Responsibilities

• Act as the primary point of contact for patients, welcoming them warmly and addressing their needs
• Assist patients with appointment scheduling, inquiries, and administrative processes
• Gather and document patient feedback to improve service delivery and clinic operations
• Coordinate with healthcare providers to facilitate patient care and communication
• Address and resolve patient complaints or issues in a timely and professional manner
• Maintain accurate patient records and support the overall patient experience
• Implement procedures to enhance patient satisfaction and engagement
• Participate in team meetings to discuss patient feedback and improve service quality

Salary + Benefits

Salary + benefits

Qualifications

• Previous experience in patient relations or a similar role in a healthcare setting
• Exceptional communication and interpersonal skills
• Strong customer service orientation with a focus on patient satisfaction
• Ability to handle sensitive information with confidentiality
• Proficient in healthcare management software and Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to work effectively in a team and contribute to a positive work environment
• Fluency in both Arabic and English is an advantage