Patient Relation Executive- UAE National

Ghobash Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi is seeking a dedicated Patient Experience Coordinator to manage patient relations, handle concerns, and ensure exceptional service is delivered. Candidates should have a Bachelor's in Healthcare Administration or a related field, alongside strong communication and problem-solving skills. This full-time position will require the ability to work under pressure and build relationships within the healthcare community, contributing positively to patient satisfaction.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or other related fields.
• Strong verbal and written communication skills are essential.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Handle all patient concerns and ensure all needs are met.
• Act as a point of contact for all departments regarding Patient Experience.
• Encourage excellent standards of Customer Service to patients.
• Conduct routine visits to patients ensuring expectations are met.

Skills

Strong verbal and written communication skills

Problem solving/lateral thinking skills

Excellent time management and prioritization

Education

Bachelors degree in Healthcare Administration, Business or related

Job description

Job Description

• Patient leads origination originate patient referral leads from hospitals and referring physicians establish and demonstrate an active network of referrals
• Patient relations maintain direct contract with the family / patient and engage nursing and rehabilitation operations teams to execute on patient care cater all patient / family queries
• Pricing and services strategy own our contractual agreements update them when necessary design pricing for all our services present to the direct manager pricing strategies
• Partnerships introduce negotiate engage and close key strategic partnerships with referring hospitals B2B contacts and corporates.

Roles & Responsibilities

• Handle all patient concerns and proactively ensure all patients needs are met.
• To be a point of contact for all departments regarding Patient Experience.
• To handle any special patient requests and deal with any complaints or patient queries.
• To encourage excellent standards of Customer Service are delivered to the patients.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
• To drive and encourage Feedback Questionnaire responses (Patient Satisfaction Survey).
• To highlight any trends in relation to our Patient Satisfaction Survey.
• Routine visits to patients ensuring patient expectations are met and that any issues are dealt with and escalated if required.
• Develop and maintain relationships with client facilities customers and corporate tieups.
• Capable of proactively selling the complete range of services to current and potential clients customers and local healthcare facilities.
• Manage the fiduciary relationships within the office including pricing margins overhead expenses etc.
• Works with the Clinical Doctors nurses and care giver to ensure optimal clinical outcomes for all clients including possible discharges and admissions.

Qualifications

Bachelors degree in Healthcare Administration Business or other related.

Additional Information

• Able to work under pressure to demanding time pressures and to meet deadlines.
• Able to work under own initiative and as part of a team.
• Strong verbal and written communication skills.
• Ability to work independently.
• High level of professionalism and personal presentation at all times.
• Able to understand and adapt to cultural sensitivities.
• Problem solving/lateral thinking skills.
• Excellent time management and prioritization

Remote Work: No

Employment Type: Fulltime