Patient Experience & Scheduling Coordinator

SEVEN; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai seeks a Patient Coordinator to enhance patient experiences at their clinic. The role involves managing patient appointments, providing administrative support, and ensuring compliance with healthcare regulations. Candidates should ideally possess a Bachelor's degree in a relevant field along with 2+ years of experience in similar roles. Strong communication skills and a customer service mindset are crucial. This is an opportunity to improve clinic efficiency and patient satisfaction.

Qualifications

• Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility.
• Strong understanding of clinic operations and patient coordination.
• Exceptional communication skills and fluency in English required.

Responsibilities

• Serve as the primary contact for patients and address inquiries.
• Maintain accurate patient records and assist with check-in processes.
• Manage the clinic’s appointment booking system effectively.

Skills

Client-facing experience

Knowledge of clinic operations

Customer service principles

Excellent organizational skills

Communication and interpersonal skills

Fluency in English

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Appointment scheduling software

Electronic medical records (EMR) systems

Job description

A leading healthcare provider in Dubai seeks a Patient Coordinator to enhance patient experiences at their clinic. The role involves managing patient appointments, providing administrative support, and ensuring compliance with healthcare regulations. Candidates should ideally possess a Bachelor's degree in a relevant field along with 2+ years of experience in similar roles. Strong communication skills and a customer service mindset are crucial. This is an opportunity to improve clinic efficiency and patient satisfaction.