Patient Experience Manager

NMC; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A healthcare organization in Dubai is seeking a candidate to enhance the overall patient journey across hospitals and clinics. This position focuses on designing initiatives to improve patient satisfaction, promoting patient-centered care, and ensuring compliance with UAE regulatory and international standards. The role involves collaboration with clinical and non-clinical teams and monitoring patient feedback to drive culture change. Ideal for those passionate about patient care and quality improvement.

Responsibilities

• Enhance the overall patient journey across hospitals and clinics.
• Design and execute initiatives to improve patient satisfaction.
• Monitor patient feedback and drive culture change.

Job description

This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable).

The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery.

Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience.