Patient Experience & Front Desk Specialist

GluCare; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A healthcare provider in Dubai is seeking a Patient Affairs Specialist to act as the first point of contact for patients. This role involves managing appointments, assisting with inquiries, and ensuring seamless frontdesk operations. The ideal candidate has a strong background in customer service, preferably in healthcare or hospitality, and possesses excellent communication and organizational skills, working in a fast-paced environment.

Qualifications

• 2 years of experience in a front desk, patient affairs, or customer service role (preferably in healthcare or hospitality).
• Excellent communication and interpersonal skills with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Welcome, greet, and assist patients with a warm and professional approach.
• Coordinate patient appointments ensuring optimal scheduling for doctors and specialists.
• Serve as the primary contact for patient inquiries, concerns, and requests.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Fluency in English

Education

Bachelor's degree in Healthcare Administration, Business, Hospitality, or a related field

Tools

Electronic Medical Records (EMR) systems

CRM software

Appointment scheduling tools

Job description

A healthcare provider in Dubai is seeking a Patient Affairs Specialist to act as the first point of contact for patients. This role involves managing appointments, assisting with inquiries, and ensuring seamless frontdesk operations. The ideal candidate has a strong background in customer service, preferably in healthcare or hospitality, and possesses excellent communication and organizational skills, working in a fast-paced environment.