Patient Experience Front Desk Specialist

Hospitals; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in Dubai is seeking a Medical Receptionist to manage front-desk operations, greet patients, and provide administrative support to healthcare staff. The ideal candidate should ensure a smooth patient experience while maintaining confidentiality and professionalism. Responsibilities include scheduling appointments, maintaining patient records, and processing billing information.

Qualifications

• Ability to manage front-desk operations effectively.
• Strong organizational skills to maintain patient records.
• Excellent communication skills to handle inquiries.

Responsibilities

• Welcome and register patients in a polite and professional manner.
• Schedule appointments and manage calendars for doctors and specialists.
• Maintain accurate patient records and update electronic medical records (EMR).
• Handle incoming calls, emails, and patient inquiries efficiently.
• Process billing, payments, and insurance information as needed.
• Coordinate with medical staff for patient flow and administrative needs.
• Maintain cleanliness and organization of the reception area.

Job description

A healthcare provider in Dubai is seeking a Medical Receptionist to manage front-desk operations, greet patients, and provide administrative support to healthcare staff. The ideal candidate should ensure a smooth patient experience while maintaining confidentiality and professionalism. Responsibilities include scheduling appointments, maintaining patient records, and processing billing information.