Patient Experience Concierge

GluCare; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A healthcare facility in Dubai is looking for a Guest Relations Executive to ensure seamless patient interactions and enhance overall satisfaction. The role involves welcoming patients, guiding them through the check-in process, and providing essential information about clinic services. Candidates should have a Bachelor's degree in a related field, 2 years of experience in customer service, and strong interpersonal skills. The position requires digital proficiency and a proactive approach to improving patient experience.

Qualifications

• 2 years of experience in guest relations, front-desk or customer service role.
• Strong patient-first mindset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Welcome and assist patients with professionalism.
• Maintain a high level of patient engagement.
• Optimize front-desk operations and streamline patient flow.

Skills

Interpersonal skills

Communication skills in English

Tech-savvy

Organizational skills

Education

Bachelor’s degree in Hospitality, Business Administration or related field

Tools

EMR systems

CRM software

Job description

A healthcare facility in Dubai is looking for a Guest Relations Executive to ensure seamless patient interactions and enhance overall satisfaction. The role involves welcoming patients, guiding them through the check-in process, and providing essential information about clinic services. Candidates should have a Bachelor's degree in a related field, 2 years of experience in customer service, and strong interpersonal skills. The position requires digital proficiency and a proactive approach to improving patient experience.