Patient Experience Champion

Smart Salem; Dubai; On-site; AED 75,000 - 90,000; Full time

Job summary

A healthcare facility in Dubai seeks a Customer Happiness Officer to enhance visitor experiences. The role involves preparing the reception, assisting clients, resolving complaints, and gathering feedback to improve service. Candidates should have at least 5 years of customer service experience in a medical or hospitality setting, be proficient in MS Office, and speak either Russian or Mandarin. This position supports a seamless and exceptional environment for all visitors.

Qualifications

• Minimum 5 years’ experience in customer service within medical or hospitality industry.
• Preferably experience in supervisory roles.
• Must currently work as Customer Happiness Officer.

Responsibilities

• Prepare reception before clients arrive.
• Greet and assist customers during registration.
• Handle complaints and provide resolutions.
• Gather and analyze customer feedback for improvements.
• Ensure compliance with Dubai health regulations.

Skills

Russian or Mandarin language

Proficient in MS Office

Strong understanding of customer service metrics

Demonstrated leadership skills

Conflict resolution

Upselling techniques

Education

High school diploma or diploma in Hospitality

Tools

CRM/customer service platforms

Job description

A healthcare facility in Dubai seeks a Customer Happiness Officer to enhance visitor experiences. The role involves preparing the reception, assisting clients, resolving complaints, and gathering feedback to improve service. Candidates should have at least 5 years of customer service experience in a medical or hospitality setting, be proficient in MS Office, and speak either Russian or Mandarin. This position supports a seamless and exceptional environment for all visitors.