Patient Care & Tech Support Coordinator

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare company in Dubai seeks a Customer Support Assistant to provide exceptional service by managing patient requests. Responsibilities include handling patient inquiries, supporting lifestyle programs, and assisting with device connectivity. Ideal candidates have a bachelor's degree, experience in healthcare customer service, and excellent communication skills. Join our dynamic team to facilitate seamless interactions to enhance patient experience.

Qualifications

• Experience in customer service, preferably in a healthcare setting.
• Experience managing patient interactions and handling IT-related queries.
• Proficiency in IT troubleshooting.

Responsibilities

• Monitor patient application chat and manage incoming requests.
• Send templated messages for lifestyle program initiatives.
• Assist with setting up and troubleshooting wearable devices.
• Coordinate and book patient sessions with lifestyle team members.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Organizational abilities

Empathy

Patient-first approach

Education

Bachelor's degree in healthcare or related fields

Tools

CRM systems

Communication portals

Wearable health devices

Job description

A leading healthcare company in Dubai seeks a Customer Support Assistant to provide exceptional service by managing patient requests. Responsibilities include handling patient inquiries, supporting lifestyle programs, and assisting with device connectivity. Ideal candidates have a bachelor's degree, experience in healthcare customer service, and excellent communication skills. Join our dynamic team to facilitate seamless interactions to enhance patient experience.