Patient Care Navigator: Scheduling, Billing & Insurance

Mediclinic Baniyas; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare company in Abu Dhabi is seeking a Patient Administrator to improve the quality of patient care. Key responsibilities include managing patient scheduling, medical insurance processes, billing, and ensuring customer service excellence. The ideal candidate should have completed secondary education and have 2-3 years of experience in customer service, preferably in healthcare. Tertiary diploma or bachelor’s degree in relevant fields is desired.

Qualifications

• 2-3 years of experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment preferred.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical insurance terminologies

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor's Degree

Tools

Hospital information systems

Job description

A healthcare company in Abu Dhabi is seeking a Patient Administrator to improve the quality of patient care. Key responsibilities include managing patient scheduling, medical insurance processes, billing, and ensuring customer service excellence. The ideal candidate should have completed secondary education and have 2-3 years of experience in customer service, preferably in healthcare. Tertiary diploma or bachelor’s degree in relevant fields is desired.