Patient Care Coordinator - Remote Site Clinic

فيا ميديكا انترناشونال; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi is looking for a Receptionist/Patient Care Coordinator to manage patient appointments and support clinic operations. The ideal candidate should have a degree in healthcare administration and 2 years of experience in a similar role, along with strong customer service and communication skills in both English and Arabic. This position offers a competitive salary and opportunities for professional development within a collaborative team environment.

Benefits

Competitive salary and growth opportunities

Professional development opportunities

Collaborative and supportive team environment

Qualifications

• Minimum 2 years’ experience as a patient care coordinator.
• Strong customer service skills with a friendly and approachable demeanour.
• Excellent communication skills in English and Arabic.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Support care delivery to patients and manage care-related inquiries.
• Organize patient information and ensure quality data transfer.
• Generate reports for population health management.
• Coordinate among multidisciplinary teams for effective patient management.
• Manage patient check-ins and appointment scheduling.
• Maintain confidential patient records and manage inventory.

Education

Diploma or Degree in Health Care Administration, Public Health, Health Education

Job description

Via Medica International Healthcare

We are looking for a highly professional and presentable Receptionist/Patient Care Coordinator to join our team. You will manage patient appointments, inquiries, and support the smooth daily operations of the industrial site clinic in the Western Region – Abu Dhabi.

Role and Responsibilities

• Support care delivery to patients—Communicate and provide resources to patients and caregivers about patients’ conditions and treatment requirements—Recognise and appropriately manage challenging behaviours of patients and caregivers—Liaise and follow through with patients and all health and social care providers to keep everyone informed and updated
• Organise patient information for efficient data transfer to relevant internal staff and external providers—Receive and collate information from new, existing and transfer patients—Liaise with other providers to ensure patients at risk are monitored adequately—Conduct checks on data input to ensure quality and consistency
• Generate reports for population health management
• Coordinate among multidisciplinary teams in the provider’s setting—Liaise with clinical and non-clinical staff for effective patient management—Organise and manage minutes of internal meetings as needed—Follow up and tracking of preventive screening results to ensure the timeliness and completeness of follow-up as specified and the care-pathway.
• Key Interactions: Internal Interactions—Clinical lead—Physicians within the facility—Administrative within the facility—Other clinically trained personnel such as paramedics, technicians, nurses, etc—Patient and Visitor Management—Greet and check in patients, who are often employees or contractors. They verify identity, manage a multi-line phone system, and direct visitors. This is the primary point of contact for anyone entering the clinic.
• Appointment and Schedule Management—Book, confirm, and reschedule appointments for medical consultations, pre-employment screenings, drug and alcohol testing, and injury follow-ups. They coordinate with medical staff to optimise the clinic's workflow.
• Medical Records and Data Entry—Maintain and update confidential patient records, including employee medical histories, injury reports, and treatment plans.
• Administrative and Clerical Support—Handle a variety of office tasks, such as filing, scanning, and distributing mail. They also manage clinic inventory, ordering medical and office supplies as needed to keep the clinic operational.

Requirements

• Diploma or Degree in Health Care Administration, Public Health, Health Education
• Minimum 2 years’ experience as a patient care coordinator.
• Strong customer service skills with a friendly and approachable demeanour.
• Excellent communication skills in English and Arabic.
• Ability to multitask and work effectively in a fast-paced environment.

Why Join Us

• Be part of a leading, innovative centre with a diverse and professional team.
• Competitive salary and growth opportunities.
• Professional development opportunities.
• Collaborative and supportive team environment.