Patient Care Concierge: Service Excellence in Healthcare

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in Dubai is seeking a dedicated Customer Service Excellence Representative (UAE National only) passionate about delivering exceptional patient care. Responsibilities include responding to patient inquiries, coordinating appointments, and resolving concerns. The ideal candidate will possess exceptional communication skills, organizational abilities, and prior customer service experience. This position offers an opportunity to work in a dynamic healthcare environment that values patient-focused service.

Qualifications

• UAE National with a Family Book is required.
• Prior experience in customer service, preferably in a healthcare or call center environment.
• Knowledge of healthcare processes and patient care is an advantage.

Responsibilities

• Respond promptly to patient inquiries via phone and email.
• Schedule, reschedule, and confirm patient appointments.
• Address and resolve patient concerns.
• Maintain up-to-date records in patient management system.

Skills

Exceptional communication

Empathy with patients

Organizational abilities

Proficiency in CRM systems

Fluency in English

Education

Bachelor's degree

Job description

A healthcare provider in Dubai is seeking a dedicated Customer Service Excellence Representative (UAE National only) passionate about delivering exceptional patient care. Responsibilities include responding to patient inquiries, coordinating appointments, and resolving concerns. The ideal candidate will possess exceptional communication skills, organizational abilities, and prior customer service experience. This position offers an opportunity to work in a dynamic healthcare environment that values patient-focused service.