Patient Calling Support

Prima Systems; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare services provider in Ajman is seeking a Patient Calling Support professional. You will coordinate and schedule patient appointments, manage provider calendars, and ensure smooth clinical operations. Candidates should have experience with EMR/EHR systems and strong communication skills. This role is critical in enhancing the patient experience through efficient appointment management.

Qualifications

• Hands-on experience with EMR/EHR systems like Epic or Athenahealth.
• Strong understanding of insurance verification processes.
• Excellent communication and customer service skills.

Responsibilities

• Schedule and confirm patient appointments via multiple channels.
• Manage provider calendars to optimize appointment slots.
• Ensure compliance with HIPAA regulations.

Skills

EMR/EHR systems experience

Insurance verification knowledge

Communication skills

Customer service skills

Time management

Multitasking ability

MS Office proficiency

Job description

The Patient Calling Support is responsible for coordinating and scheduling patient appointments while ensuring accuracy in patient demographics, insurance verification, and provider availability. The role plays a vital part in the patient experience by maintaining efficient schedules, minimizing no-shows, and supporting smooth clinical operations.

Job Responsibilities

• Schedule, reschedule, and confirm patient appointments via phone, email, or healthcare portals.
• Manage provider calendars to optimize appointment slots and minimize scheduling conflicts.
• Provide patients with appointment details, pre-visit instructions, and required documentation.
• Handle patient inquiries regarding scheduling, cancellations, and service availability.
• Enter and update accurate patient information, demographics, and insurance details in EMR/EHR systems.
• Verify insurance coverage and pre-authorizations where required.
• Collaborate with clinical staff, providers, and billing teams to ensure smooth patient flow.
• Notify relevant departments of schedule changes or special patient requirements.
• Conduct reminder calls/texts to reduce patient no-shows.
• Ensure compliance with HIPAA regulations and internal scheduling protocols.
• Maintain scheduling logs, daily appointment reports, and no-show/cancellation reports.

Skills & Competencies

• Hands-on experience with EMR/EHR systems (e.g., Epic, Athenahealth, eClinicalWorks, NextGen).
• Knowledge of insurance verification and prior authorization processes.
• Strong communication and customer service skills.
• Excellent time management and multitasking ability.
• Proficiency in MS Office applications.