Patient Business Services Coordinator

American Hospital Dubai; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Senior Patient Business Services professional to facilitate patient admissions, manage billing processes, and communicate with insurance departments. The ideal candidate will have a Bachelor's degree, proven experience in a similar role, and strong skills in Microsoft Office. Proficiency in English and knowledge of medical terminologies are essential. This role demands attention to detail and effective communication with patients and staff alike.

Qualifications

• Minimum of five years of experience as Senior Patient Business Services.
• Proficient in medical terminologies.
• Strong abilities in computer applications including Microsoft Office.

Responsibilities

• Admits patients following established protocols.
• Monitors bed allocations and communicates with nursing teams.
• Submits insurance claims and follows up on rejections.

Skills

Medical Terminologies

Microsoft Office Suite

Cashiering

Fluent English

Arabic (preferred)

Education

Bachelor's Degree in any field

Job description

Performs various tasks to facilitate the efficient admission process at the hospital, and adheres to established protocols and standards. Explains patient rights and responsibilities, registers patients in the Cerner system, updates patient information, and ensures accurate financial details entry. Liaises with the Insurance and Finance Department, collects payments, prepares cost estimates, and obtains pre-approvals for surgeries. Oversees bed allocations, communicates with nursing and surgical teams, and handles patient valuables and transfers. Performs documentation, staff orientation, office organization, and timely response to patient queries. Oversees billing procedures, insurance claims, and cash reconciliation, ensuring accuracy and compliance with hospital policies.

Responsibilities

• Admits patients according to established protocols and standards.
• Explains and hands out the patient’s rights and responsibilities to the patient.
• Registers patients, ensures the pre-registration form is complete, and enters all data into the Cerner system.
• Modifies patient information -upon their attendance or calling- on the Cerner system according to established criteria.
• Ensures the right entry of financial details for patients in Cerner after obtaining the documents to support the payment mode.
• Ensures having updated patient details and signed consent upon every admission to the hospital as per the Hospital Policies and Procedures.
• Liaises with the Insurance Department to resolve admissions registration errors.
• Liaises with the Finance Team to resolve financial and cash outstanding issues.
• Collects Inpatient (IP) patient payments/deposits in arranging with the Head Cashier.
• Prepares Cost estimates according to the guidelines.
• Informs patients of their cost estimates before their Admission.
• Ensures all Insurance patients have a pre-approval for their surgeries/non-surgical Admissions in coordinating with the Insurance Office.
• Liaises with the Nursing Office to arrange daily Bed Management process.
• Informs the Nursing Supervisor of any special patient’s room requirements.
• Collects Patient's valuables according to hospital policy.
• Transfers patients from/to American Hospital Dubai according to hospital policy and procedure.
• Ensures the Operating Room (OR) list is confirmed for the next day.
• Updates the Nursing Supervisor, Operation Room, and Surgeon of any changes/cancellations.
• Monitors the Inpatient (IP) List daily.
• Documents telephonic messages and channels appropriately.
• Ensures all departmental reports and correspondence are completed timely and accurately.
• Assists in the orientation of new staff members.
• Facilitates efficient office function by consulting and communicating with all co-workers.
• Maintains complete knowledge at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures the place of work and surrounding area is kept clean and organized at all times.
• Ensures responding to patient’s emails and queries on time.
• Ensures responding to clinic staff/other hospital departments’ requests on time (e.g. requests for cost estimates).
• Follows the Billing Guidelines as per Finance Department policies.
• Oversees the utilization reviews of the packages daily, and escalates any differentials, and major issues with the Office Leader.
• Oversees the utilization reviews of Self Pay and Corporate Bills, and ensures that charges and Operating Room (OR) codes are entered on the same day of the surgery to avoid late charges entries.
• Handles the approvals from corporate.
• Settles interim bills, ensures patient counselling and periodic updates of any outstanding amount.
• Meets patients in the room when required or as advised by the office leader.
• Ensures particular billing functions are done properly (e.g. reverse and re-batch and bills proration).
• Assists the office leader in the monthly (MIS) reporting.
• Enter Patient’s Charge Sheet, Telephone and Cafeteria bills for Inpatients on a day-to-day basis.
• Submits and files the insurance claims/invoices and relevant documents.
• Follows up on patient’s outstanding and insurance rejections.
• Maintains full knowledge of day-to-day billing and cashiering processes on discharge process of Inpatients (IP) including day case procedures according to billing guidelines
• Reconciles cash for all cash-collecting units of American Hospital Dubai.
• Liaises/counsels patients with their detailed bills.
• Liases the end users and other hospital departments regarding any patient’s query.
• Attaches packages daily and prepares month-end reports.
• Liaises with the Insurance Department regarding approvals, co-payments and self-pay portions.
• Handles daily petty cash to all cash units of American Hospital Dubai and banking deposits of cash and cheques.

Qualifications

• Bachelor's Degree in any field

PROFESSIONAL EXPERIENCE:

• Minimum of five (5) years of experience as Senior Patient Business Services.
• Knowledge of Medical Terminologies.
• Skills in computer applications such as Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, etc.).
• Skills in cashiering (e.g. handling transactions, managing cash registers, processing payments, etc.).
• Ability to speak and write in English fluently.
• Ability to speak and write in Arabic preferred.