Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

GluCare; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A healthcare organization in the United Arab Emirates is seeking a Patient Affairs Specialist to enhance patient experience through effective communication and operational support. The ideal candidate will have a background in customer service, particularly within healthcare, alongside strong organizational skills. Responsibilities include coordinating patient appointments, managing CRM systems, and assisting with inquiries to ensure exceptional care continuity. Fluency in English is crucial, with Arabic considered advantageous.

Qualifications

• Bachelor’s degree is preferred.
• 2+ years in a front-desk or customer service role.
• Strong organizational and multitasking abilities.
• Proficient in EMR systems and CRM software.
• Fluency in English is mandatory; Arabic is a plus.

Responsibilities

• Serve as the first point of contact for patients.
• Oversee patient appointments and ensure smooth operations.
• Assist with insurance verification and billing inquiries.
• Manage CRM system data and support the Contact Center.
• Ensure a tidy and organized reception area.
• Liaise between patients and healthcare teams to ensure quality care.

Skills

Customer service orientation

Interpersonal communication

Organizational skills

Multitasking

Fluency in English

Proficiency in EMR systems

Education

Bachelor’s degree in Healthcare Administration, Business, or Hospitality

Tools

CRM software

Electronic medical records (EMR) systems

Appointment scheduling tools

Job description

Job Summary

The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations.
This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care.
The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.

Duties and Responsibilities

1. Front Desk & Patient Reception
   Welcome, greet, and assist patients with a warm and professional approach.
   Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.
   Provide essential information about the clinic’s services, policies, and procedures.
2. Appointment & Scheduling Management
   Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.
   Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.
   Update and maintain accurate patient records in the electronic medical records (EMR) system.
3. Patient Experience & Support
   Serve as the primary contact for patient inquiries, concerns, and requests.
   Assist patients with insurance verification and billing inquiries.
   Provide clear guidance on clinic workflows, procedures, and digital health tools.
4. CRM Management & Contact Center Support
   Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.
   Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.
   Help implement and enhance CRM workflows to improve patient engagement and satisfaction.
5. Administrative & Operational Support
   Maintain front-desk efficiency by managing daily administrative tasks.
   Ensure a tidy, organized, and welcoming reception area.
   Collaborate with medical and operations teams to optimize patient flow and minimize wait times.
6. Coordination & Communication
   Act as a liaison between patients, healthcare providers, and administrative teams.
   Ensure effective internal communication to support seamless patient care.
   Handle confidential patient information in compliance with data protection regulations.
   Understand, follow, and support all hospital infection control programs.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.
• 2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).
• Excellent communication and interpersonal skills, with a patient-first mindset.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.
• Fluency in English (Arabic is an advantage).