Patient Administrator - Radiology

Mediclinic International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare service provider is looking for a Patient Administrator to enhance the quality of patient care. Key responsibilities include managing appointment scheduling, handling medical insurance, and overseeing billing processes. Ideal candidates should possess completed secondary education, experience in customer service within the healthcare field, and skills in customer relationship management. This role is based in Dubai, and applicants are encouraged to apply irrespective of background, aligning with the Emiratization Program.

Qualifications

• Completed secondary school education (Grade 12) is essential.
• Tertiary Diploma or Bachelor’s Degree preferred in medical science or finance.
• 2-3 years of experience in customer service, preferably in healthcare.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Handle the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations to improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree

Job description

Closing date:

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 66008

Workplace Type:

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.