Patient Administrator - Emirati

Mediclinic Group; Sha'biyyat as Rashidiyyah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Administrator to improve overall quality of patient care. Responsibilities include managing appointment scheduling, medical insurance processes, and billing. Candidates should have completed secondary education and 2-3 years of experience in customer service, preferably in healthcare. Computer literacy and knowledge of medical terminology are essential. This role is based in Sharjah Emirate, UAE. Apply now to join this dynamic healthcare team.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Handle the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Improve the quality of patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree

Job description

Important Notice: Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Patient Administrator - Emirati

Closing date: 11/12/2025
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 65603
Workplace Type: Mediclinic Ibn Battuta | Dubai | United Arab Emirates

Main Purpose of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

Key Responsibility Areas

• Effectively and efficiently manage the patient appointment scheduling and registration process.
• Effectively and efficiently manage the medical insurance process and other related tasks.
• Effectively manage the billing and cash up process.
• Consistently meet customer service expectations by improving the quality of patient service.

Required Education

Essential: Completed secondary school education (Grade 12)
Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications.
• CRM (customer relations management) software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and process.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family.